We are seeking a compassionate and skilled Customer Service Representative to join our team in a remote capacity, providing top-notch support to patients, caregivers, and referral sources in the healthcare industry. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving patient satisfaction.
Job Overview
- Location: Remote (Ohio)
- Start Date: Immediate openings available
- Company: Workwarp, a leading provider of healthcare services
- Compensation: Competitive salary of $17.00 per hour
Why Join Our Team?
- Competitive salary of up to $17.00 per hour
- Opportunities for career advancement and growth within the organization
- Flexible remote work arrangement, allowing you to work from the comfort of your own home
- Supportive and inclusive work culture that values diversity and promotes a positive work environment
- Chance to make a meaningful impact on patient care and satisfaction
- Comprehensive benefits package, including 401k, health insurance, and paid time off
Key Responsibilities
- Provide after-hours support to triage urgent clinical needs of patients, caregivers, and referral sources
- Assist local Patient Registration teams with new patient referrals and ensure accurate information collection
- Meet standardized performance metrics for calls and referrals
- Communicate coordination of care information with team members, patients/caregivers, referral sources, and home health agencies
- Deliver quality customer service during all interactions and maintain organized file systems for document tracking and patient management
Requirements
- High school graduate or GED required
- At least one year of previous call center experience
- Proficiency with Microsoft Office Suite and keyboarding skills
- Strong interpersonal and communication skills
- Ability to promote a compassionate, caring, customer service-oriented culture
- Knowledge of computerized information systems
- Dedicated workspace that is quiet and free of distractions
- Ability to maintain confidentiality of patient information
Preferred Qualifications
- Associate's or Bachelor's Degree preferred
- Three years of related healthcare experience preferred
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Don't miss this opportunity to join a dynamic team and make a difference in the lives of patients and caregivers. Apply today and take the first step towards a rewarding career in customer service!
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