At blithequark, we're passionate about people and driven by a desire to bring them together. As a Remote Customer Care Specialist, you'll play a vital role in delivering exceptional customer experiences, working closely with clients, their customers, and our team to create meaningful connections. If you're a motivated, resourceful, and enthusiastic individual with a passion for customer service, we want to hear from you!
**Training and Onboarding**
Our comprehensive training program starts on September 16th, and we're excited to welcome you to the blithequark family! During your 12-day training period, you'll participate in a new hire orientation, followed by an immersive training program that will equip you with the skills and knowledge needed to excel in your role. Our training schedule runs from 9:00 am to 6:00 pm EST, Monday through Friday, with a 100% attendance requirement.
**Job Responsibilities**
As a Remote Customer Care Specialist, you'll be responsible for:
* Responding to client requests and inquiries via phone, chat, and email, providing exceptional support and resolving issues efficiently
* Demonstrating high standards for quality service, staying up-to-date with product and procedural knowledge, and assessing industry trends
* Working collaboratively with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager
* Maintaining business acumen, courtesy, and professionalism when dealing with all client contacts
* Accurately entering information into the proprietary call center database (CSC) and fully documenting all client interactions
* Adhering to key performance indicators (KPIs) and striving to exceed quality goals as outlined by management
* Communicating with customers in a proactive and professional manner across multiple channels, including phone, chat, and email
**Requirements and Qualifications**
To succeed in this role, you'll need:
* 2-3 years of experience in a business or professional environment, preferably in the service industry
* Comparable experience in an office environment is encouraged
* Self-starter mentality and ability to manage workload efficiently
* Exceptional written communication skills and a commitment to delivering high-quality client service
* Professional, upbeat, and engaging oral and written communication skills
* Ability to develop relationships with clients, even in difficult situations
* Ability to advise and counsel clients in a quick and efficient manner
* Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred
* Experience in Windows-based applications, specifically client relationship management tools (e.g., Instant Service), is preferred
* Excellent data entry skills, with a minimum of 45-55 wpm
* Flexibility to work in a dynamic shift environment, including weekends and evening shifts
* Vacation blackout period applies during the holiday season and promotional periods
* Punctuality is essential
**Equipment and Technology Requirements**
To ensure a seamless experience, you'll need to meet the following equipment and technology requirements:
* Windows-based computer (Macbook and Chromebooks are not allowed)
* Dual Core 1.2 GHz or better CPU speed
* 40 GB or more of available space and 100 GB or more of total space on the hard drive
* 8 GB of RAM or better
* Windows 10 Professional operating system
* Dual monitors with a 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p)
* One monitor and one laptop or two monitors
* Hard-wired internet connection with a minimum 45 Mbps download speed and 10 Mbps upload speed
* Internet connection must not be shared with more than 3 devices in the same location
**Benefits and Perks**
As a Remote Customer Care Specialist at blithequark, you'll enjoy:
* Competitive hourly rate of $17.50
* Flexible scheduling with a 5-day workweek and 8-hour shifts
* Opportunities for career growth and professional development
* Comprehensive training program and ongoing support
* Referral program and work-from-home benefits
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team!
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