Progress is a trusted provider of software that enables customers to develop, deploy, and manage responsible, AI-powered applications. They are seeking a motivated Product Marketing Specialist to support customer marketing initiatives for MarkLogic and Semaphore, focusing on customer success stories, advocacy programs, and lifecycle marketing campaigns.
Responsibilities
- Support the execution of customer marketing programs that celebrate customer success and increase product adoption
- Help create customer-facing assets—case studies, testimonials, success videos, and spotlights—showcasing measurable impact and ROI
- Partner with Customer Success, Product Marketing, and Demand Generation to assist with retention and expansion campaigns
- Maintain and update the customer advocacy library and assist in coordinating customer participation in references, events, and analyst briefings
- Conduct basic data and sentiment analysis on customer engagement metrics to inform future programs
- Draft and edit content for newsletters, webinars, and community features highlighting customer innovation and outcomes
- Collaborate cross-functionally to ensure consistent messaging and storytelling across campaigns and platforms
Skills
- 1–3 years of marketing experience—preferably in product marketing, customer marketing, or a related B2B SaaS/software marketing role
- Strong writing and storytelling skills with a customer-centric mindset
- Detail-oriented, proactive, and comfortable managing multiple projects in a fast-paced environment
- Analytical and curious, eager to use data and feedback to guide program improvements
- Bachelor's degree in marketing, communications, business, engineering or a related field
- Exposure to data, analytics, or AI-driven software solutions
- Familiarity with customer advocacy, lifecycle, or community marketing programs
- Comfort working with cross-functional technical and marketing teams in a global organization
- Demonstrable AI skills in the development of content creation and sales aids
Benefits
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
- Tuition Reimbursement program.
- Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays.
- A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Company Overview
Progress is a global software company that simplifies the development, deployment and management of business applications. It was founded in 1981, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.progress.com.
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