Join Our Team and Make a Difference in Healthcare
We are seeking a highly skilled and compassionate Patient Financial Services Representative to join our Neurology team. As a key member of our patient-facing staff, you will play a vital role in ensuring that our patients receive exceptional financial guidance and support throughout their healthcare journey.
Job Summary:
The Patient Financial Services Representative serves as the primary point of contact for patients and guarantors, providing expert financial guidance, answering questions, and addressing concerns in a timely and courteous manner. You will be responsible for obtaining demographic, financial, and insurance eligibility information, verifying benefits, and ensuring that all required notices and consent forms are signed. Your exceptional communication skills, critical thinking, and problem-solving abilities will enable you to provide personalized support to our patients and their families.
Key Responsibilities:
- Greet patients and guarantors, providing exceptional customer service and ensuring a positive experience
- Obtain and verify demographic, financial, and insurance eligibility information
- Answer questions and address concerns regarding financial responsibilities and insurance coverage
- Collect patient out-of-pocket responsibility and prepare daily deposits
- Provide patient estimates and guide patients to appropriate destinations for services
- Obtain pre-certification and authorization, verifying insurance benefits and determining correct filing order
- Explain policies, including regulatory and financial consent forms, and secure required signatures
- Perform patient discharge functions, including reviewing after-visit summaries and scheduling future appointments
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and compassionate team
- Professional development and growth opportunities
- Remote work options available
- Immediate openings available
Requirements:
- High School Diploma or Equivalent required
- No experience required, but 1 year of related hospital, medical office, or customer service experience preferred
- Excellent communication, critical thinking, and problem-solving skills
- Ability to work in a fast-paced environment with minimal supervision
How to Apply:
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