Sinch is pioneering the way the world communicates, providing customer communication solutions for over 150,000 businesses. The NOC Tech I role involves 24x7 monitoring of network components, troubleshooting issues, and ensuring timely resolution of customer or network problems.
Responsibilities
- Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request
- Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance
- Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner
- Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
- Accept on-call responsibilities on a rotating schedule with other technicians
- Be available for overtime work assignments when requested
- NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
- Some required travel related to training, meetings and service coverage issues
Skills
- Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles
- Strong problem solving and analytical skills
- Domestic and International LD Voice
- Exhibits a high level of initiative and resourcefulness
- Excellent written and verbal communication skills
- Proven documentation skills with consistent accuracy of details
- Superior customer service skills
- Self-starter with a high energy level
- Exhibits a high level of adaptability/flexibility
- Well-developed sense of urgency; follow through
- Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred
Benefits
- We offer comprehensive market competitive medical, dental, and vision plans.
- Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
- Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- Enjoy a generous paid time off program.
- We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
- Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Company Overview
Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement. It was founded in 2008, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is https://www.sinch.com.Company H1B Sponsorship
Sinch has a track record of offering H1B sponsorships, with 1 in 2023, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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