Job Highlights:
- Start Date: Immediate openings available
- Location: 100% Remote
- Compensation: Competitive salary and excellent benefits package
- Company: AIS Healthcare, a leading provider of Targeted Drug Delivery (TDD) and Infusion Care
At AIS Healthcare, we're dedicated to Advancing Quality and Improving Lives through our innovative approach to healthcare. As a Medical Insurance Customer Service Advisor, you'll play a vital role in delivering exceptional patient experiences and supporting our mission.
Job Summary:
As a 100% remote Medical Insurance Customer Service Advisor, you'll be responsible for providing outstanding support to patients, explaining billing procedures, proactively reaching out to patients with billing policy changes, and administering our Financial Assistance Program (FAP). You'll serve as a trusted point of contact for patients, addressing concerns, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Communicate with new patients to explain billing procedures and proactively reach out to patients with billing policy changes
- Address patient concerns, resolve issues, and escalate to management as needed
- Administer the Financial Assistance Program (FAP), manage updates, and communicate with patients and departments
- Input data into our computer platform to maintain accurate customer records
- Collaborate with team members, share knowledge, and work independently with minimal supervision
Requirements:
- High school diploma or equivalent required; some college preferred
- Collections, verification, and/or analysis experience; customer service call center experience or equivalent combination of education and experience
- Strong customer service acumen, effective verbal and listening communication skills, and attention to detail
- Basic computer proficiency, ability to quickly learn new systems (Lynx and CPR+), and Microsoft applications
What We Offer:
- Competitive salary and excellent benefits package, including health, vision, and dental insurance, long-term disability insurance, life insurance, and 401K plan with employer match
- 100% remote work opportunity with a flexible schedule
- Opportunity to join a dynamic team and make a positive impact on patients' lives
How to Apply:
To apply, please complete the Culture Index Candidate Assessment: portal.cultureindex.com/public/survey/general/0BFB8F0000
We're excited to hear from you! Even if you don't feel like a perfect match, we'd love to hear from you. Apply now and join our team at AIS Healthcare!
Apply Now