Manager of Customer Experience and Irregular Operations Programs at blithequark

Transforming the Travel Experience: Join blithequark as a Manager of Customer Experience and Irregular Operations Programs

Are you ready to be part of a revolutionary journey in the aviation industry? At blithequark, we're not just flying people from one destination to another; we're connecting cultures, fostering global understanding, and creating unforgettable experiences. As a leading global airline, we're committed to making a positive impact in the communities we serve, and it all starts with a diverse and inclusive workforce.

About the Role: Leading Irregular Operations Programs to Enhance Customer and Employee Experience

As the Manager of Irregular Operations (IRROPS) Programs at blithequark, you'll be at the forefront of developing and implementing strategies that minimize the impact of travel disruptions on our customers and employees. This is a dynamic role that requires collaboration with various departments, including customer strategy and innovation, airport operations, and technology, to identify and solve complex problems associated with irregular operations.

Key Responsibilities:

• Lead and manage complex, cross-functional projects from conception to execution, ensuring timely and effective solutions.
• Collaborate with multiple stakeholders to develop, maintain, and refine the IRROPS playbook and standard operating procedures.
• Develop and implement organizational change management strategies to ensure successful project outcomes.
• Create and deliver executive-level presentations and updates to senior leadership, providing insights and recommendations.
• Analyze operational data and digital insights to identify areas for improvement and monitor key performance metrics.

Essential Qualifications and Skills:

To excel in this role, you'll need:

• A Bachelor's degree in a relevant field, demonstrating a solid educational foundation.
• At least 4 years of direct and indirect leadership experience in managing large-scale, cross-functional projects.
• Excellent analytical and problem-solving skills, with the ability to think critically and creatively.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel, to effectively communicate and analyze data.
• Strong leadership and motivational skills, with the ability to inspire and guide teams.
• Experience working with cross-functional groups across various organizational levels.
• Ability to travel up to 30% throughout the year, demonstrating flexibility and adaptability.

Preferred Qualifications:

• Field implementation experience, providing a practical understanding of operational challenges.
• Project management skills, with the ability to oversee projects from start to finish.
• Experience working directly with frontline teams, understanding their needs and challenges.

Why blithequark?

At blithequark, we're more than just an airline; we're a community of innovators, thinkers, and doers. Our culture is built on the principles of diversity, equity, and inclusion, ensuring that everyone has the opportunity to grow and contribute.

Company Culture and Environment:

We foster a collaborative and inclusive environment where teamwork and innovation thrive. Our employees are encouraged to bring new ideas to the table and are supported in their professional development.

Career Growth and Development Opportunities:

At blithequark, we're committed to helping you grow professionally. This role offers opportunities for leadership development, project management experience, and career progression. We're dedicated to your success and provide the resources and support you need to achieve your goals.

Compensation, Benefits, and Perks:

We offer a comprehensive compensation package that includes:

• A competitive salary based on experience.
• Comprehensive health insurance plans to ensure your well-being.
• A retirement savings plan with company matching, helping you plan for the future.
• A generous vacation and paid time off policy, allowing you to recharge.
• Employee-run "Business Resource Group" communities, fostering a sense of belonging and connection.
• Parental leave and privileges such as space available travel, enhancing your work-life balance.

Why Apply?

Joining blithequark means becoming part of a team that's dedicated to delivering exceptional customer service while embodying a strong commitment to diversity and inclusion. As the Manager of Customer Experience and Irregular Operations Programs, you'll play a key role in enhancing customer and employee experiences during travel disruptions, making a tangible impact in the airline industry.

If you're passionate about transforming the travel experience and are looking for a challenging and rewarding role, we encourage you to apply. At blithequark, we're excited to meet the next generation of leaders who will help us achieve our vision of connecting people and uniting the world.

Why Work in Chicago, IL?

Chicago is a vibrant city that offers a unique blend of culture, community, and professional opportunities. As a hub for business and innovation, it provides a dynamic environment for career growth. With its rich history, exciting entertainment options, and thriving culinary scene, Chicago is an excellent place to live and work.

Don't miss this opportunity to be part of a team that's shaping the future of aviation. Apply now to join blithequark as a Manager of Customer Experience and Irregular Operations Programs and be at the forefront of delivering exceptional travel experiences.

Apply Now