Cloudforce is seeking a motivated and detail-oriented Documentation Specialist to join their team. In this role, you’ll work closely with the nebulaONE® team to draft and edit technical documentation, procedures, and manuals, while ensuring compliance with various standards. This position offers the opportunity to grow in a fast-paced startup environment.
Responsibilities
- Collaborate with various stakeholders to create and maintain end-user, administrator, and support documentation for nebulaONE® features, tools, and integrations
- Translate complex technical and AI concepts into accessible, role-specific guidance for non-technical users
- Edit and maintain previously developed documentation, ensuring efficient organization and storage
- Ensure that documentation adheres to regulatory, company, and client standards
- Maintain documentation version control, style standards, and review cycles, ensuring compliance and adherence for all previous and new documentation
- Assist internal staff with copy review, proofreading and formatting of deliverables and other written communications, as needed
Skills
- User first mindset
- At least one year of experience drafting, reviewing, and editing technical documents (e.g., whitepapers, tech blogs, tech diagrams, manuals, etc.)
- Experience interviewing senior engineering staff and subject matter experts to extract content for use in crafting documentation and tailoring it for the customer base
- Thorough knowledge of technical writing principles and practices
- Ability to produce content to meet deadlines
- Ability to prepare documentation with minimal input from subject matter experts
- Strong research skills and willingness to become an industry expert
- Strong written and verbal communication skills
- High proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint
- Bachelor's degree in Technical Writing, English, Journalism, Communications, or related field
- Basic graphic design and desktop publishing/formatting experience
- Experience with Snagit, ServiceNow, JIRA, Confluence, etc
Benefits
- 401K
- Medical
- Dental
- FSA
- Outstanding opportunities to learn, grow, and expand your network
- Excellent compensation, benefits, and generous incentives
- 401K savings plan and education reimbursement
- Ultra-modern gym with Tonal and Peloton
- Super cutting-edge technology
- State-of-the-art workspace
- Community involvement
- Great team synergy
- Friday afternoon shenanigans
- A kitchen stocked with free snacks
- Getting rewarded just for learning new things
- Super fun location with restaurants, shops, and more
- Seeing your input and suggestions heard and implemented
- Free monthly garage parking with direct private access to the office
- Brand-new, sun-filled National Harbor offices with scenic views of the Potomac
- Scenic walking paths along the Potomac for getting some fresh air and think time
- Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
- Paid parental leave, including adoption and foster care placement.
- PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
- 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.
Company Overview
Cloudforce designs cloud and AI solutions supporting organizations in building, migrating, and maintaining systems on the Microsoft Cloud. It was founded in 2010, and is headquartered in National, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.gocloudforce.com.
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