Empower Your Career with Pelican State Credit Union! We're seeking a highly motivated and customer-focused Remote Contact Center Representative to join our dynamic team. As a key member of our team, you'll have the opportunity to make a positive impact on the financial wellness of our members while working from the comfort of your own home.
About the Role:
As a Remote Contact Center Representative, you'll be the primary point of contact for our members, providing exceptional service and support via phone. You'll work closely with our members to address their financial needs, promote our products and services, and deliver a "WOW" experience that exceeds their expectations.
A Day in the Life:
- Respond to member inquiries and resolve issues via phone, ensuring first-call resolution.
- Promote and cross-sell Credit Union products and services to meet established goals.
- Utilize strong listening, communication, and problem-solving skills to diplomatically handle member issues.
- Accurately process member transactions over the phone.
- Ensure compliance with all required regulations, procedures, and policies.
Requirements:
- High School Diploma or equivalent required.
- 1 year of customer service experience.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
- Must meet the requirements for our Telecommuting Program.
What We Offer:
- Competitive salary.
- Comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account contributions for eligible employees.
- Employer-Paid Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
Why Join Pelican State Credit Union?
We're a team-oriented organization that values diversity, inclusivity, and community involvement. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're committed to creating a safe and inclusive work environment that allows our employees to thrive.
Ready to Apply?
Seize this opportunity to make a significant impact. Apply Now and take the first step towards a rewarding new role.
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