Job Description:
Join Amazon Web Services (AWS) as a Cloud Support Associate - GST, where you will play a critical role in delivering exceptional customer experiences and driving business growth. As a key member of our AWS Support team, you will interact with leading companies, resolve complex technical issues, and contribute to the development of innovative solutions.
Position Overview:
- Company: Amazon Web Services (AWS)
- Position: Cloud Support Associate - GST
- Compensation: Competitive salary and benefits package
- Location: Remote (India Night Shift Hours)
- Start Date: Immediate openings available
Key Responsibilities:
In this customer-facing role, you will:
- Resolve customer cases through various contact channels (telephone, email, web/live chat)
- Apply advanced troubleshooting techniques to provide tailored solutions
- Collaborate with development teams to resolve complex issues and improve customer experience
- Develop and present training, coach/mentor new hires, and contribute to process improvement initiatives
A Day in the Life:
As a Cloud Support Associate - GST, you will:
- Learn and use cutting-edge technologies
- Interact with leading technologists worldwide to resolve customer issues
- Partner with Amazon teams to improve services and customer experience
- Drive projects to enhance support-related processes and customer technical support experience
About the Team:
AWS values diversity, inclusion, and innovation. Our team is committed to providing exceptional customer experiences, and we encourage candidates from diverse backgrounds to apply.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We offer a range of benefits, including:
- Competitive compensation and benefits package
- Opportunities for career growth and development
- Inclusive team culture and employee-led affinity groups
- Flexible work arrangements and work-life balance
Basic Qualifications:
- 6+ months of software development experience with object-oriented language
- 6+ months of scripting language experience
- 6+ months of network and operating system support experience
- Bachelor's degree in Computer Science or equivalent, or 6+ months of technical support experience
Preferred Qualifications:
- Knowledge of networking (TCP/IP, DNS) and database
How to Apply:
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