Job Highlights:
- Location: Remote
- Compensation: Competitive salary
- Company: Workwarp (Lovisa.com)
- Start Date: Immediate openings available
Job Description:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Support Specialist. As a key member of our online support team, you will be responsible for delivering exceptional customer experiences through timely and effective communication, problem-solving, and product knowledge.
Key Responsibilities:
- Manage customer service responses for Lovisa.com, live chat, inbound phone calls, and social media
- Engage with customers and internal stakeholders to achieve 100% service resolution within 24 hours
- Respond to customer feedback and concerns in a proactive and decisive manner, resulting in positive outcomes
- Assist in the definition of item descriptions and display to create the best possible content for customers and stores
- Liaise with internal stakeholders, such as marketing, digital, trade, and retail teams
- Solve customer issues, complaints, and feedback in an efficient way while adhering to company policies
Requirements:
- Excellent verbal and written communication skills
- Ability to deliver on schedule, working calmly and efficiently under pressure
- Desire to develop Lovisa communication to an audience beyond the website
- Knowledge of customer service ethos, online shopping experiences, and general e-commerce practices
- Ability to manage and prioritize own time and workload
- Strong analysis and problem-solving skills
- Ability to record information accurately and produce accurate and timely reports
What We Offer:
- Competitive salary
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
- Flexible remote work arrangement
Career Path:
This role offers a great opportunity to acquire a broad knowledge of dotcom procedures within a hands-on and productive environment. Depending on your success, skill set, and desire, the Customer Experience Support Specialist will have exposure to service delivery management, fulfillment management, content management, and customer engagement (EDM) coordination.
How to Apply:
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