At arenaflex, we're dedicated to shaping the future of health for patients, our communities, and our people. As a leading impact-driven company, we're committed to delivering insights, products, and services that make quality care more accessible and affordable. Our team is passionate about fostering a culture where you can grow, make an impact, and are empowered to bring new ideas.
If you're a customer service professional with a passion for third-party risk management and a drive to make a difference in the healthcare industry, we want to hear from you. We're seeking an experienced Vendor Relations & Third-Party Risk Management Sr Customer Service Representative to join our team and help us deliver exceptional service to our partners and customers.
**About the Role:**
As a Vendor Relations & Third-Party Risk Management Sr Customer Service Representative, you'll play a critical role in managing pre-contracting and post-contracting activities related to merchant processing and point-of-sale. You'll interface with partners, customers, and internal stakeholders to ensure seamless communication and collaboration. Your expertise in third-party risk management will help us identify and mitigate potential risks, ensuring the security and integrity of our systems and data.
**Key Responsibilities:**
* Interface with partners, customers, and internal stakeholders to manage pre-contracting and post-contracting activities related to merchant processing and point-of-sale, including device order and other miscellaneous ongoing and account setup activities.
* Initiate pre-contracting third-party risk triage and risk assessments with the Corporate Third-Party Security Architecture (TPSA) and VMO Teams.
* Track and support closing out after-action and corrective action plans for new and existing partners as identified by the Corp TPSA Team.
* Review Business Partner contracts for accuracy and manage the Risk Assessment process prior to contracting and/or when updating contracts.
* Perform accurate and detailed data entry into Risk Management databases, and VMO repositories, SharePoint, TPSA tracker, and project reporting tools.
* Collaborate with multiple inter-department teams and provide timely and accurate progress and project status updates.
* Meet established department turnaround times and assist partners with account documentation reconciliation, ensuring all required documentation is on file.
* Administratively assist customers and partner calls of a non-technical nature.
* Coordinate and facilitate ancillary Customer Service functions and activities with outside vendor partners (e.g. POS, Merchant Processors, PCI P2PE, etc.) as needed.
* Troubleshoot and interface between customers, partners, and internal teams to resolve partner issue escalations.
* Effectively de-escalate customer service and partner issues and present clear solutions with timelines.
* Ensure partners have updated records on file for VMO, including issue escalation plans, accurate contact lists, business continuity plans, and required security documents.
* Update and maintain required process maps and SOPs for the role.
**Qualifications, Knowledge & Skills:**
* Minimum of 5+ years of Customer Service experience.
* Strong critical thinking, problem-solving, and communication skills.
* Industry experience with third-party risk management.
* Proficiency in relevant software and tools (e.g. Excel, Word, Smartsheets, SharePoint, PowerPoint).
* Ability to work independently and cross-functionally with other departments on detail-oriented and complex projects.
* Experience managing projects and adhering to strict timelines.
* Previous Customer Service experience.
* 4-year college degree or equivalent experience.
**What We Offer:**
* Competitive compensation package, including base pay and potential bonuses.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* Access to cutting-edge technology and tools.
**Why Join arenaflex?**
* We're a leading impact-driven company in the healthcare industry.
* We're committed to delivering exceptional service to our partners and customers.
* We offer a collaborative and dynamic work environment.
* We're passionate about fostering a culture where you can grow, make an impact, and are empowered to bring new ideas.
**How to Apply:**
If you're a motivated and experienced customer service professional with a passion for third-party risk management, we want to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex.
**Equal Employment Opportunity:**
arenaflex is an Equal Opportunity Employer. We're committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information. For additional information on arenaflex's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
**Base Pay Range:**
$18.77 - $31.29
**Apply Now:**
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