Introduction to blithequark
At blithequark, we are passionate about delivering innovative solutions that transform the way our customers interact with us and with each other. As a leader in our industry, we recognize the importance of providing exceptional customer experiences that exceed expectations. Our team is dedicated to fostering a culture of excellence, collaboration, and continuous learning, where every individual can thrive and grow. We are now seeking an experienced Technical Customer Care Specialist II to join our dynamic team, where you will play a vital role in providing technical support for all inventory related processes and customer support issues for internal and external customers.
Job Overview
The Technical Customer Care Specialist II is a critical position that requires a unique blend of technical expertise, problem-solving skills, and exceptional customer service abilities. As a key member of our team, you will be responsible for effectively troubleshooting and resolving vehicle inventory issues, maintaining the quality of data on our website, and providing technical support to dealers, sales teams, third-party vendors, customer support, and other internal teams. Your strong knowledge of blithequark's organization, processes, and technology will enable you to deliver proactive, knowledgeable, and results-oriented service that meets the highest standards of excellence.
Key Responsibilities
- Daily Communication: Utilize strong written and verbal communication skills to interact with fellow staff members, management, sales teams, vendors, and dealers, ensuring seamless collaboration and effective issue resolution.
- Troubleshooting/Problem Solving: Resolve issues upon initial contact whenever possible, demonstrating effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.
- Order Fulfillment: Manage dealer contracts through the inventory process, including working with third-party source vendors to perform initial inventory feed setup for dealers.
- Back to Sales Process: Review resolved requests and confirm if the resolution is valid, troubleshooting and following through until a valid resolution is received.
- Multi-tasking: Complete multiple tasks by using multiple systems (e.g., Homenet, Dataload, Salesforce) to achieve effective and efficient resolutions.
- Reporting: Distribute necessary reports to dealers, sales teams, or other internal clients as required.
- Working Across Teams: Establish and maintain partnerships with blithequark's service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
- Product Knowledge: Maintain a strong understanding of blithequark's products and data load processes, as well as an understanding of Dealer Management Systems (e.g., ADP, Reynolds).
- Change Management: Demonstrate flexibility and adaptability in adjusting to changing duties and responsibilities as the department and company evolve.
- Decision Making: Take action in solving problems while exhibiting judgment and realistic understanding of issues, using good reason even when dealing with ambiguity.
- Project SME: Work as a Subject Matter Expert (SME) on special projects as needed, applying technical expertise and knowledge to drive project success.
- Additional Responsibilities: Adjust to changing or additional duties and responsibilities as the department and company change, including special projects and tasks to assist the department and company in meeting their objectives.
Requirements and Qualifications
To be successful in this role, you must reside within the Central or Eastern Time Zone and meet the following requirements:
- Education and Experience: High School Diploma/GED and 3 years of experience in a related field, or any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
- Technical Skills: Knowledge of MS Outlook, Word, Excel, PowerPoint, and demonstrated technical aptitude with troubleshooting experience.
- Soft Skills: Strong orientation to customer service, exceptional interpersonal skills, excellent verbal and written communication skills, and ability to work in a fast-paced, deadline-oriented, multi-task team environment.
- Adaptability and Flexibility: Ability to learn quickly and retain knowledge, adapt to changing environments, and work in a team-based environment as well as independently.
- Availability: Able to accommodate flexible hours with rotating Saturdays and overtime as needed.
Preferred Qualifications
- Technical Expertise: Experience with UNIX, SQL, and FTP, as well as database support, is highly desirable.
- Industry Knowledge: Knowledge of the automotive industry is a plus, and experience working in a Technical Help Desk and/or Sales Support environment is preferred.
- Language Skills: Bi-lingual candidates are highly valued, as they can provide support to a diverse range of customers.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Technical Customer Care Specialist II, you will have access to a range of training and development opportunities, including:
- Technical Training: Ongoing training and support to enhance your technical skills and knowledge.
- Soft Skills Development: Opportunities to develop your communication, problem-solving, and customer service skills.
- Career Advancement: Clear career progression paths and opportunities for advancement within the company.
- Cross-Functional Training: Opportunities to work with different teams and departments, broadening your understanding of the company and its operations.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of excellence, collaboration, and continuous learning, and we strive to create a workplace where every employee can thrive and grow. As a Technical Customer Care Specialist II, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences.
Compensation and Benefits
blithequark offers a competitive compensation and benefits package, including:
- Salary: A competitive salary that reflects your experience and qualifications.
- Benefits: A range of benefits, including health insurance, retirement savings, and paid time off.
- Perks: Access to a range of perks, including flexible working hours, remote work options, and employee recognition programs.
Conclusion
If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for the Technical Customer Care Specialist II role at blithequark. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business success. Don't miss this opportunity to join a dynamic and supportive team and take your career to the next level. Apply now and discover the blithequark difference!
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