At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a critical member of our support team, you'll provide Tier I support and customer assistance for our myColorado application, troubleshoot issues in both iOS and Android operating systems, and install the software on supported devices following defined procedures. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a timely and professional manner.
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models.
* Installing the myColorado software on supported devices following defined procedures, processes, and methods.
* Employing Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely resolution of customer issues.
* Collaborating with our development team to identify and resolve technical issues, and providing feedback on customer experiences.
**Minimum Qualifications**
To be considered for this role, you'll need:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We understand that experience and education can vary, so we're open to considering the following substitutions:
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we're particularly interested in candidates with:
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**What We Offer**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A collaborative and inclusive work environment.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools.
* A comprehensive training program to ensure your success.
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's collaborative, inclusive, and fun. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to making a real difference in people's lives. If you're a motivated and customer-focused individual who's passionate about technology, we want to hear from you!
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* A comprehensive health insurance plan.
* A 401(k) retirement savings plan.
* Paid time off and holidays.
* Access to professional development opportunities.
* A flexible work arrangement policy.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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