Experienced Senior Manager Self Service Engineering and Customer Support Specialist – Full Stack IT Service Management and Leadership

Introduction to arenaflex

arenaflex is a leading player in the private industry, committed to delivering exceptional customer experiences through innovative technology and outstanding service. As a dynamic and forward-thinking organization, we are dedicated to fostering a culture of excellence, integrity, and fun. Our team is passionate about making a difference, and we are looking for like-minded individuals to join our ranks. If you are a motivated and talented professional seeking a challenging and rewarding role, we invite you to explore this exciting opportunity with us.

Job Overview

We are seeking an experienced Senior Manager Self Service Engineering to lead our team of engineers and drive the development of our IT services. As a key member of our leadership team, you will be responsible for managing a portfolio of products from conception to retirement, leading and mentoring a team of engineers, and collaborating with cross-functional teams to deliver exceptional results. Your expertise in Java, AngularJS, and NodeJS, as well as your experience with cloud computing platforms such as Azure, GCP, or AWS, will be essential in driving our technology strategy forward.

Key Responsibilities

• Manage a portfolio of products from conception to retirement, ensuring timely and within-budget delivery
• Lead and mentor a team of engineers, providing guidance and support to ensure their growth and development
• Collaborate with cross-functional teams, including product management and marketing, to deliver exceptional results
• Develop and maintain a technology roadmap for products in your area of responsibility, ensuring security, reliability, and scalability
• Drive the development of policies, standards, and guidelines for building and supporting IT products
• Establish architectures, design patterns, and integration designs, guiding software development performed by team members
• Responsible for creating, maintaining, and reporting a financial and resource plan for your area of responsibility
• Act as the escalation point for operational support to assigned portfolio applications, ensuring 24/7 availability
• Manage production and non-production environments through change control management
• Ensure work practices are in accordance with all audit, security, and regulatory requirements
• Partner with other engineering managers to ensure alignment and drive efficiencies
• Play a critical role in driving and mentoring direct and indirect team members to support the commitment, growth, and improvement of the IT division

Essential Qualifications

• Bachelor's degree in a related discipline; or demonstrated ability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of prior relevant experience
• Practical experience in Java, AngularJS, and NodeJS
• Working knowledge of cloud computing: Azure, GCP, or AWS
• Available for moderate overnight travel (up to 35%)
• Must be in possession of valid travel documents with the ability to travel throughout the US
• Able to work flexible hours and be available for emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally authorized to work in the country in which the position is located

Preferred Qualifications

• Experience managing a budget
• Experience managing a full project or initiative, including presenting recommendations to senior leadership
• Comprehensive knowledge of business capability and in-depth knowledge of business operations, objectives, and strategies
• Familiarity with arenaflex's IT disciplines and interdependencies and how their needs drive IT strategy

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members. As a Senior Manager Self Service Engineering, you will have access to a range of training and development opportunities, including leadership development programs, technical training, and mentorship. We encourage our team members to take ownership of their careers and provide the support and resources needed to help them achieve their goals.

Work Environment and Culture

arenaflex is a dynamic and inclusive workplace, where diversity and individuality are valued and respected. Our team is passionate about making a difference, and we are committed to creating a positive and supportive work environment. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive rewards package. If you are looking for a challenging and rewarding role with a company that truly cares about its employees, we invite you to join our team.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including a hourly rate of $25. Our benefits package includes a range of perks, such as health insurance, retirement savings, and paid time off. We also offer a range of employee discounts and rewards, including travel discounts and exclusive access to arenaflex events.

Conclusion

If you are a motivated and talented professional seeking a challenging and rewarding role, we invite you to apply for this exciting opportunity with arenaflex. As a Senior Manager Self Service Engineering, you will play a critical role in driving our technology strategy forward and delivering exceptional results. With a competitive salary and benefits package, a dynamic and inclusive work environment, and a range of training and development opportunities, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career with arenaflex.

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