Join the World's Most Client-Driven Organization: Amazon
At Amazon, we're dedicated to providing the highest level of service to our most engaged clients - sellers/merchants who are passionate about growing their businesses on our platform. As a Seller Expert (VC), you'll play a critical role in shaping and executing strategies to drive key metric points of support for Amazon Merchants. If you're a motivated and results-driven professional with a passion for e-commerce and data analysis, we want to hear from you!
About the Role
This is a remote opportunity, but you'll need to be based in or relocate to Romania. As a Seller Expert, you'll work closely with leaders from Retail and Seller Services teams to drive business growth for key producers (sellers) on Amazon sites. Your primary focus will be on the strategic and operational aspects of managing client relationships with our sellers.
Key Responsibilities
- Support the performance of internal teams on input metrics and the impact of merchants on creating an exceptional client experience
- Collaborate with the Retail Team to manage merchant relationships by supporting sellers' needs at Amazon
- Build solid communication channels at all levels, set clear expectations, provide regular status updates, and manage towards a growth plan for merchants
- Develop and execute a strategic account plan that delivers on key business opportunities and significant KPIs for sellers and Amazon
- Work with internal Amazon teams/sellers to improve operational aspects of their business, providing an exceptional buyer experience
- Lead in-depth analysis on dealt-with issues for merchants and develop proposals and action plans based on data to improve seller experience
- Provide thought leadership around planning, guides, and execution
- Establish long-term associations with key merchant partners for the group of sellers handled
- Support the launches of new programs, classes, and features
- Lead regular weekly and monthly business reviews with sellers, highlighting business metric performance and building action plans
- Metric impacting - understand metrics and make reasonable estimates; develop and execute plans of action, and respond quickly with new action plans
Requirements
Essential Qualifications
- Excellent written and verbal communication skills in English and Spanish
- Bachelor's degree in any field is preferred
- Relevant experience (at least 3 years) in Seller management, sales, post-sales, account management, or business development in managing B2B business
- Strong presentation skills, ability to offer viewpoints consistently and concisely; demonstrated active listening skills, highly consultative, and solution-oriented
- Data analysis skills - ability to gather, clean, interpret, challenge, and question data and provide solutions; demonstrated ability to handle the business
- Influencing skills - metric impacting: ability to understand a metric and make reasonable estimates; negotiation skills
- Ability to work in a fast-paced and sometimes ambiguous environment with full control and responsibility for achieving business goals
- Develop unique ideas, approaches, and solutions to average, surprising, or tough spots or issues
- Ability to work in teams and focus on delivering results with high standards
Preferred Qualifications
- Exposure to retail buying, retail planning, and allocation, product/project management, marketing, or e-commerce will be a plus
- Understanding of and enthusiasm for online business
- Advanced Excel skills
What We Offer
At Amazon, we're committed to providing a dynamic and supportive work environment that encourages growth, learning, and innovation. As a Seller Expert, you'll have the opportunity to:
- Work with a talented team of professionals who are passionate about e-commerce and data analysis
- Develop and execute strategies to drive business growth for key producers (sellers) on Amazon sites
- Collaborate with leaders from Retail and Seller Services teams to drive business success
- Enhance your skills and expertise in data analysis, problem-solving, and communication
- Enjoy a competitive salary and benefits package, including opportunities for career growth and professional development
Our Culture
At Amazon, we value a culture of innovation, customer obsession, and ownership. We believe in:
- Customer obsession - we're committed to providing exceptional service to our customers and sellers
- Ownership - we take ownership of our actions and decisions, and we're accountable for our results
- Inventiveness - we encourage innovation and experimentation, and we're not afraid to try new things
- Are right, a lot - we make informed decisions, and we're not afraid to disagree
- Learn and be curious - we're committed to learning and growth, and we're always looking for new ways to improve
How to Apply
If you're a motivated and results-driven professional with a passion for e-commerce and data analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.
Don't miss this opportunity to join the world's most client-driven organization and drive business growth for key producers (sellers) on Amazon sites. Apply now and take the first step towards a rewarding career at Amazon!
Apply Now