Introduction to HBX Group
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. As a game-changer and disruptor in the industry, we bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. Our tech-driven approach, combined with a customer-first philosophy and commercial teams with unparalleled knowledge and relationships on the ground, sets us apart in the market. With a strong emphasis on innovation and a 'global approach, local touch' mentality, we are committed to making a difference in the world of travel.
About the Role
We are seeking experienced Regional and HQ Service Delivery Managers to join our team. As a Corporate IT Service Delivery Manager, you will lead one or several teams of Corporate IT support teams focused on support-related matters. Your role will involve driving Corporate IT representation in the region, delivering Corporate IT services, being the first point of escalation in the region, spreading rules and policies to your teams and internal customers, focusing on quality, stability, and control, and participating in any initiative that involves technology in your controlled area. You will collaborate closely with the rest of the Technology, Corporate IT, Procurement, Security, Global Estates, and IT Operations leads to align on and drive Corporate IT processes and objectives.
Key Responsibilities
- Lead and manage Corporate IT Support teams in the region, providing guidance, mentorship, and support in their day-to-day activities to deliver high-quality results and meet service targets.
- Collaborate with the Head of Corporate IT and other Technology, Corporate IT, Procurement, Security, Global Estates, and IT Operations leads to align on their roadmap and strategy.
- Drive the strategic implementation of Technology and Corporate initiatives, focusing on end-user services and projects, and initiatives that involve meeting delivery deadlines.
- Define best practices, implement standardized and automated processes and controls, and ensure effective provision of support services, and related monitoring and troubleshooting.
- Provide expertise and support to troubleshoot and resolve services-related issues, acting as an escalation point for complex challenges and driving timely resolutions to ensure minimal impact to users.
- Stay updated with industry trends and emerging technologies related to the services provided, evaluating and recommending the adoption of new tools, technologies, and methodologies that align with the organization's goals and objectives.
- Champion a culture of collaboration, innovation, and continuous improvement within the team, encouraging knowledge sharing, promoting learning opportunities, and fostering an environment that embraces experimentation and creative problem-solving.
- Participate in discussions and decision-making processes regarding overall corporate IT services.
- Develop and grow the regional team, focusing on key talent retention, attraction, and development.
Essential Qualifications
To be successful in this role, you will need:
- A strong background in IT service delivery management, with experience in leading teams and managing corporate IT support services.
- Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
- A deep understanding of IT service management principles, including ITIL frameworks and best practices.
- Experience in driving strategic initiatives and implementing process improvements to enhance service delivery.
- A strong customer-focused approach, with a commitment to delivering high-quality services and ensuring customer satisfaction.
- Ability to work in a fast-paced environment, with a flexible and adaptable approach to changing priorities and deadlines.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Experience in working with global teams and managing remote staff.
- Knowledge of emerging technologies and trends in IT service delivery, including cloud computing, artificial intelligence, and cybersecurity.
- Certifications in IT service management, such as ITIL Foundation or Practitioner.
- Experience in managing budgets and financial planning, with a strong understanding of cost management and resource allocation.
- A degree in Computer Science, Information Technology, or a related field.
Skills and Competencies
To succeed in this role, you will need to demonstrate the following skills and competencies:
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- A strong customer-focused approach, with a commitment to delivering high-quality services and ensuring customer satisfaction.
- Ability to work in a fast-paced environment, with a flexible and adaptable approach to changing priorities and deadlines.
- Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
- A strong understanding of IT service management principles, including ITIL frameworks and best practices.
Career Growth Opportunities and Learning Benefits
At HBX Group, we are committed to providing our employees with opportunities for career growth and development. As a Regional and HQ Service Delivery Manager, you will have access to:
- Training and development programs to enhance your skills and knowledge in IT service delivery management.
- Opportunities to work on global projects and initiatives, with exposure to emerging technologies and trends.
- A mentorship program, with guidance and support from experienced leaders in the organization.
- A performance management framework, with regular feedback and coaching to help you achieve your career goals.
- Opportunities to network with colleagues and industry professionals, with access to industry events and conferences.
Work Environment and Company Culture
At HBX Group, we pride ourselves on our innovative, engaging, and multicultural work environment. As a Regional and HQ Service Delivery Manager, you will be part of a global team, with opportunities to work with colleagues from diverse backgrounds and cultures. Our company culture is built on the following values:
- A customer-first approach, with a commitment to delivering high-quality services and ensuring customer satisfaction.
- A collaborative and inclusive work environment, with a focus on teamwork and mutual respect.
- A culture of innovation and continuous improvement, with a commitment to staying ahead of the curve in terms of technology and industry trends.
- A focus on employee development and growth, with opportunities for training, mentorship, and career advancement.
Compensation, Perks, and Benefits
At HBX Group, we offer a competitive salary and benefits package, with a range of perks and benefits to support your well-being and career development. These include:
- A competitive salary, with opportunities for bonuses and incentives.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
- Access to training and development programs, with opportunities to enhance your skills and knowledge.
- A flexible and remote work environment, with opportunities to work from home or from one of our global offices.
- A range of perks and benefits, including employee discounts, free meals, and social events.
Conclusion
If you are a motivated and experienced IT service delivery manager, with a passion for leadership and a commitment to delivering high-quality services, we encourage you to apply for this exciting opportunity. As a Regional and HQ Service Delivery Manager at HBX Group, you will have the chance to work with a global team, drive strategic initiatives, and contribute to the success of our organization. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take your career to the next level!
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now