Welcome to arenaflex
At arenaflex, we value each colleague's contributions, management, and effect. Every individual has the opportunity to share in the business enterprise's achievement, and we strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day. With integrity and an environment where each person is seen, heard, and feels like they belong, we aim to make a difference. As a leader in our industry, we are committed to innovation, customer satisfaction, and employee growth.
About the Role
We are seeking an experienced data entry and live chat specialist to join our team. As part of the customer listening team, you will be responsible for handling the end-to-end voice of the customer technique, which includes layout and programming of customer experience surveys. With over 5M surveys received from clients each year across the consumer, business, and service provider area, this is an exciting opportunity to make a real impact. The successful candidate will assist in the transformation and innovation of the end-to-end voice of the customer method, working closely with product and process owners, subject matter specialists, and the agile crew in technology.
Key Responsibilities
- Work closely with the utility teams to outline, frame, and capture business needs
- Develop knowledge of voice of the customer methods and leverage the same to define and transform the data within the cornerstone big data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve best and efficiency
Essential Qualifications
To be successful in this role, you will need:
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven tasks for a span of no longer less than 3 years
- Active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at everyday intervals to the business groups
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Experience working in a remote or live chat environment
- Knowledge of data entry and customer service principles
- Strong communication and interpersonal skills
Skills and Competencies
To succeed in this role, you will need to demonstrate the following skills and competencies:
- Strong technical skills, including proficiency in Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting
- Excellent communication and interpersonal skills, with the ability to work closely with colleagues and stakeholders
- Strong problem-solving and analytical skills, with the ability to identify and automate manual tasks
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our colleagues. As a data entry and live chat specialist, you will have access to a range of career growth opportunities and learning benefits, including:
- Competitive base salaries and bonus incentives
- Support for economic well-being and retirement
- Flexible working models, including hybrid, onsite, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to international on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
- Career development and education opportunities
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and inclusive work environment. We believe in creating a workplace where each person is seen, heard, and feels like they belong. Our company culture is built on the following values:
- Integrity: We do the right thing, even when it's difficult
- Customer focus: We put our customers at the heart of everything we do
- Collaboration: We work together to achieve our goals
- Innovation: We strive to be creative and innovative in our approach
- Respect: We treat each other with respect and dignity
Compensation, Perks, and Benefits
As a data entry and live chat specialist at arenaflex, you can expect a competitive compensation package, including:
- Competitive base salary
- Bonus incentives
- Support for economic well-being and retirement
- Flexible working models
- Generous paid parental leave policies
- Free access to international on-site health facilities
- Free and confidential counseling aid
- Career development and education opportunities
Conclusion
If you are a motivated and experienced data entry and live chat specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive compensation package, a positive and inclusive work environment, and opportunities for career growth and development, this is a role not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex.
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