Introduction to blithequark
At blithequark, we value the contributions, management, and effect of each colleague, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with the maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we have received over 5 million surveys from clients each year across the consumer, business, and service provider area, making us a pioneer in customer listening and experience.
About the Role
We are seeking an experienced Remote Data Entry and Live Chat Specialist to join our team at blithequark. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the layout and programming of customer experience surveys. This is a unique opportunity to work with a talented team and contribute to the transformation and innovation of our Voice of the Customer method.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to outline, body, and capture business needs
- Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone Big Data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through extensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve best and efficiency
Essential Qualifications
To be successful in this role, you should have:
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at everyday intervals to the business groups
- Experience working closely with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience with big data and batch/real-time analytical solutions
- Knowledge of customer experience surveys and Voice of the Customer methods
- Familiarity with Qualtrics and Cornerstone Big Data platform
Skills and Competencies
To excel in this role, you should possess the following skills and competencies:
- Strong technical skills in data analysis and processing
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
Career Growth Opportunities and Learning Benefits
At blithequark, we prioritize the growth and development of our colleagues. As a Remote Data Entry and Live Chat Specialist, you will have access to:
- Career development and education opportunities
- Training and mentorship programs to enhance your skills and knowledge
- Opportunities to work on innovative projects and contribute to the transformation of our Voice of the Customer method
Work Environment and Company Culture
At blithequark, we value our colleagues and their loved ones, providing benefits and applications that support their holistic well-being. Our work environment is dynamic and inclusive, with a focus on:
- Flexible working models with hybrid, onsite, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to international on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
Compensation, Perks, and Benefits
As a Remote Data Entry and Live Chat Specialist at blithequark, you can expect:
- Competitive base salaries
- Bonus incentives
- Support for economic well-being and retirement
- Access to a range of benefits and perks, including those mentioned above
Conclusion
If you are a motivated and experienced data entry and live chat specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a competitive salary, comprehensive benefits, and a dynamic work environment, this is a chance to take your career to the next level and contribute to the success of our team. Apply now to join our crew and let's lead the way collectively!
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