**Experienced Remote Customer Service/Call Center Representative - Alarm Monitoring and Dispatch at ADT**

Join the ADT Team: Saving Lives and Protecting What Matters

ADT has been a leader in helping save lives since 1874. As the #1 smart home security provider in the U.S., we protect and connect families, businesses, and larger commercial customers every day. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.

About Life at ADT

At ADT, we're committed to innovation, advanced technology, and strategic partnerships that deliver products and services to help protect life and valuables. Our company culture values diversity, inclusion, and teamwork. We offer a dynamic work environment that encourages growth, learning, and career development. Check out more about life at ADT here.

Job Summary

We're seeking an experienced Remote Customer Service/Call Center Representative to join our team as a Monitoring Representative I. As a remote position, you'll have the flexibility to work from home, but you'll also have the opportunity to participate in classroom and on-the-job training at our facility in Manasquan, NJ. In this role, you'll be responsible for verifying, responding to, and dispatching on emergency signals, as well as providing excellent customer service and support.

Key Responsibilities

• Verify, respond to, and dispatch on emergency signals to police/fire agencies
• Answer incoming calls and respond to customer inquiries
• Operate in accordance with Standard Operating Procedures (SOPs) for alarm monitoring and dispatch
• Maintain knowledge of company policies, procedures, and guidelines
• Meet minimum productivity and quality standards set for the role
• Work effectively with others, including customers, responders, and team members
• Process basic data changes to customer accounts
• Handle signals from one location/area and TTY stations
• Notify customers of non-emergency signals and responders on emergency signals after dispatch

Essential Qualifications

• High School Diploma or General Education Degree (GED) required
• One to three months of related experience or training/certification preferred
• Licensure to work in all states with mandatory requirements
• Proficiency in Microsoft Office applications, Internet, and computer systems
• Excellent communication, listening, and interpersonal skills
• Self-motivated and professional attitude
• Ability to work overtime as requested by management

Preferred Qualifications

• Previous experience in customer service or call center environment
• Knowledge of alarm monitoring and dispatch procedures
• Certification in alarm monitoring or a related field

Skills and Competencies

• Excellent decision-making and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to changes in the work environment and priorities
• Excellent time management and productivity skills

Career Growth Opportunities and Learning Benefits

At ADT, we're committed to helping our employees grow and develop their careers. We offer:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback
• Career development opportunities
• Access to industry-leading technology and tools
• Competitive compensation and benefits package

Work Environment and Company Culture

Our company culture values diversity, inclusion, and teamwork. We offer a dynamic work environment that encourages growth, learning, and career development. As a remote employee, you'll have the flexibility to work from home and participate in virtual team meetings and training sessions.

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• $17.49 per hour
• Access to healthcare benefits
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Life insurance
• Wellness benefits
• Paid time off (up to 120 hours in the first year)
• 6 paid holidays

Why Join ADT?

At ADT, we're committed to helping our employees make a real impact in their communities. As a Monitoring Representative I, you'll have the opportunity to make a difference in people's lives every day. We offer a dynamic work environment, competitive compensation and benefits, and opportunities for career growth and development.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to jobs.adt.com.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. Learn more about our diversity and inclusion initiatives.

Apply Now