Introduction to Pacific Specialty Insurance Company
Pacific Specialty Insurance Company, a member of the McGraw Group of Affiliated Companies, is a leading provider of insurance solutions, dedicated to protecting individuals and families from life's uncertainties. With a strong commitment to excellence and customer satisfaction, we are seeking an experienced and skilled Property Field Appraiser to join our team in the San Francisco Bay Area. As a Property Field Appraiser, you will play a critical role in our claims process, working closely with policyholders, vendors, and contractors to investigate, assess, and facilitate remediation and repair decisions on residential property damage claims.
Role Overview
In this dynamic and challenging role, you will be responsible for meeting virtually or in-person with policyholders at their homes to investigate and assess property damage, negotiate with vendors and contractors, and apply policy contract provisions to resolve claims in a timely and accurate manner. As a task-based position, you will be assigned the field and/or virtual inspection portion of the claim, determining the scope of repairs and preparing a complete estimate that involves all aspects of the damaged dwelling and other structures on the claim. You will work collaboratively with the Claim Owner to address the policyholder's needs and complete the claim, providing superior customer service and communicating effectively throughout the claims process.
Key Responsibilities
- Provide superior customer service to policyholders, working autonomously in the field and from your home office
- Communicate daily with customers to schedule inspections, walk them through the repair process, and help them recover from their loss
- Assess damages and complete estimates using computer-based estimating software, reaching agreements on scope and cost of repairs with customers and/or their representatives
- Accurately document activity and secure claim information within our claim's system, completing file summaries and action plans on newly assigned tasks with updates throughout the life of the claim
- Ensure compliance with state insurance regulations and company claims handling guidelines at all times
- Negotiate and reach agreements with vendors and contractors on repair operations, applying policy contract provisions to resolve claims timely and accurately
- Work independently with minimal management oversight, possessing excellent time-management skills and the ability to make timely and accurate decisions
Essential Qualifications
To be successful in this role, you will need:
- A college degree or prior applicable work experience
- Excellent organization and time management skills, with the ability to work independently and manage multiple tasks and priorities
- Solid analytical skills, with the ability to make timely and accurate decisions
- Strong negotiation skills, with the ability to reach agreements with vendors, contractors, and policyholders
- A valid California driver's license with an acceptable driving record
- Bilingual skills in Spanish are a plus, as well as a current California adjuster license
Preferred Qualifications
While not required, the following qualifications are preferred:
- Prior experience in property damage claims, insurance, or a related field
- Knowledge of residential construction, repair, and renovation practices
- Familiarity with computer-based estimating software and claims management systems
- Excellent communication and interpersonal skills, with the ability to work effectively with policyholders, vendors, contractors, and colleagues
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong negotiation and conflict resolution skills, with the ability to reach agreements and resolve disputes in a fair and timely manner
- Ability to work independently and manage multiple tasks and priorities, with minimal supervision
- Strong time management and organizational skills, with the ability to meet deadlines and manage competing demands
Career Growth Opportunities and Learning Benefits
At Pacific Specialty Insurance Company, we are committed to the growth and development of our employees. As a Property Field Appraiser, you will have opportunities to:
- Develop your skills and knowledge in property damage claims, insurance, and related fields
- Advance your career through training, mentorship, and professional development opportunities
- Work with a talented and experienced team, learning from others and sharing your expertise
- Contribute to the success of our company, making a positive impact on the lives of our policyholders and the communities we serve
Work Environment and Company Culture
Our company culture is built on a foundation of excellence, integrity, and respect. We value our employees and recognize the importance of a positive and supportive work environment. As a Property Field Appraiser, you will enjoy:
- A flexible and autonomous work environment, with the ability to work from home and manage your schedule
- A collaborative and team-oriented culture, with opportunities to work with experienced professionals and contribute to the success of our company
- A comprehensive benefits package, including medical, dental, vision, life, disability, and retirement plans, as well as a generous 401k match
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees
Compensation, Perks, and Benefits
We offer a competitive compensation package, with salaries established commensurate with experience. Our benefits package includes:
- Medical, dental, vision, life, disability, and retirement plans
- A generous 401k match, with the company contributing 60% of your salary-qualified deferral contribution
- A flexible and autonomous work environment, with the ability to work from home and manage your schedule
- Opportunities for professional development and career advancement
- A collaborative and team-oriented culture, with a focus on excellence, integrity, and respect
Conclusion
If you are a motivated and experienced professional, with a passion for delivering exceptional customer service and working in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity. As a Property Field Appraiser with Pacific Specialty Insurance Company, you will have the chance to make a positive impact on the lives of our policyholders, while advancing your career and developing your skills and knowledge. Don't miss out on this opportunity to join our team and contribute to the success of our company. Apply now and take the first step towards a rewarding and challenging career as a Property Field Appraiser.
Apply Now