Welcome to blithequark
Imagine being part of a team that is revolutionizing the way businesses understand and improve their digital experiences. At blithequark, we are passionate about empowering companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. Our technology makes every customer experience smoother and more personalized, and we are committed to making a real impact in the industry.
As a leader in the behavioral data platform space, blithequark is dedicated to fostering an increasingly diverse community and promoting equal opportunities for all. We believe that by bringing together people with a broader set of perspectives, we can solve complex problems and create innovative solutions. If you are a motivated and experienced customer success professional looking to join a dynamic team, we encourage you to apply for the Principal Customer Success Manager role.
Job Overview
As a Principal Customer Success Manager on our Strategic team, you will be a trusted advisor for our most valuable customers, helping them achieve maximum value from the blithequark suite of products. By providing strategic guidance and product enablement, you will drive product adoption of existing tools, remove roadblocks, proactively manage risk, and identify opportunities for new products and services within your book of business. You will report to the Director, Strategic Customer Success and collaborate with cross-functional teams to deliver exceptional customer experiences.
This role can be performed remotely from anywhere within the United States, with the expectation of travel to customer sites as needed. As a Principal Customer Success Manager, you will be a power user of the blithequark platform, leveraging your product knowledge and strategic expertise to help customers accomplish key business objectives.
Key Responsibilities
- Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth.
- Ensure blithequark's most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered.
- Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team.
- Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and blithequark executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
- Create and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the blithequark platform.
- Represent blithequark as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities.
- Be an advocate for customers' product feature priorities internally within blithequark and align with the product team around driving the product roadmap.
Requirements and Qualifications
To be successful in this role, you will need:
- 6+ years of experience in Customer Success Management or a related field.
- Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers.
- A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required.
- Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
Skills and Competencies
In addition to the requirements and qualifications, we are looking for candidates with:
- Excellent communication, interpersonal, and project management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Strong business acumen and understanding of the industry and market trends.
- Experience with customer success platforms and tools, such as CRM, customer journey mapping, and analytics.
- Ability to travel up to 20% of the time for customer meetings and industry events.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Principal Customer Success Manager, you will have access to:
- Professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
- Opportunities to work on complex and challenging projects that will help you develop new skills and expertise.
- A collaborative and dynamic work environment that encourages innovation and creativity.
- A clear path for career advancement and growth within the company.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. We offer:
- A remote-first work environment with flexible paid time off and an annual company-wide closure.
- A comprehensive benefits package, including sponsored benefit packages for US-based employees and supplemental coverage options for international employees.
- A monthly productivity stipend and reimbursement for remote colleagues' initial home office setup.
- Opportunities for team collaboration and connection through team off-sites, a lively home office, and annual full-company meet-ups.
- Paid parental leave, bereavement leave, and miscarriage/pregnancy loss leave to support our employees' work-life balance.
Compensation and Benefits
The base salary for this position ranges from $110,000 - $130,000 USD. In addition to the base salary, this role has an OTE (on-target earnings) of $157,143 - $185,714 USD. Total compensation will vary based on relevant experience, qualifications, and market conditions.
Conclusion
If you are a motivated and experienced customer success professional looking to join a dynamic team, we encourage you to apply for the Principal Customer Success Manager role at blithequark. With our commitment to diversity, equity, and inclusion, we welcome candidates from all backgrounds and perspectives. Don't miss this opportunity to join a leading company in the behavioral data platform space and make a real impact in the industry. Apply now and take the first step towards a rewarding and challenging career at blithequark.
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