Introduction to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through data-driven insights. As a leading player in our industry, we recognize the importance of leveraging customer data to inform our sales strategies, improve operational efficiency, and mitigate risks. Our Corporate Business Services team, based in Bucharest, is a hub of excellence, where over 800 colleagues work together to deliver outstanding results in Purchasing, Finance, Logistics, Order to Cash, Personnel, and Service Management. We are now seeking an experienced Customer Data Analyst with French language proficiency to join our team and play a key role in driving business excellence.
Job Overview
As a Customer Data Analyst at blithequark, you will be responsible for analyzing and interpreting customer data to inform sales strategies, improve operational efficiency, and mitigate risks. You will work closely with our Sales Department to receive and process accurate customer data, propose solutions to improve processes, and ensure timely setup of customer accounts. Your expertise in data analysis, combined with your fluency in French and English, will enable you to make a significant impact on our business and drive growth.
Key Responsibilities
- Cooperate with the Sales Department to receive and process accurate customer data, including CarForms and other relevant documents
- Propose solutions to improve processes in situations where they are not functioning efficiently, leveraging your analytical skills and knowledge of customer data
- Correct and timely setup customer accounts, including creation, modification, cancellation, or reactivation, ensuring accuracy and attention to detail
- Conduct applicable internal control processes for customer accounts, including protection against fraud risk and identification of suspicious clients in the Trade Automation process (Embargo)
- Ensure traceability of financial transactions, participating in auditing processes related to customer accounts and collaborating with auditors and internal controllers
- Implement action plans for internally identified non-compliance points, driving continuous improvement and ensuring adherence to regulatory requirements
- Issue reports requested by partners, customers, or managers, according to agreed-upon dates in operational calendars, demonstrating your ability to communicate complex data insights effectively
- Create missing procedures and update existing ones for processes within the area of responsibility, ensuring that our operations are efficient, effective, and compliant with regulatory requirements
Essential Qualifications
- Good knowledge of French (minimum B2 level), with the ability to communicate fluently and accurately in a professional context
- Comfortable using English in a professional context, with excellent written and verbal communication skills
- Intermediate computer skills, with the ability to learn new tools and technologies quickly, including Excel and Office suite
- Team-worker attitude, with a strong ability to collaborate with colleagues and stakeholders to achieve common goals
Preferred Qualifications
- Experience in a similar role, preferably in a customer-facing or data analysis capacity, with a strong understanding of customer data and its applications
- Advanced Excel skills, with experience in data analysis, reporting, and visualization, including the use of tools such as Power BI or Tableau
- Knowledge of internal control processes and risk management principles, with experience in implementing controls and mitigating risks
- Experience in auditing processes, including self-assessment of internal control implementation and collaboration with auditors and internal controllers
Skills and Competencies
To succeed in this role, you will need to demonstrate a range of skills and competencies, including:
- Data analysis and interpretation: the ability to collect, analyze, and interpret large datasets, identifying trends, patterns, and insights that inform business decisions
- Communication and collaboration: excellent written and verbal communication skills, with the ability to collaborate with colleagues and stakeholders to achieve common goals
- Problem-solving and critical thinking: the ability to analyze complex problems, identify solutions, and implement effective fixes, leveraging your knowledge of customer data and internal control processes
- Time management and organization: the ability to prioritize tasks, manage multiple projects, and meet deadlines, ensuring that our operations are efficient and effective
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Data Analyst, you will have access to a range of training and development opportunities, including:
- Professional development programs: training and development programs designed to enhance your skills and knowledge, including data analysis, internal control processes, and risk management
- Mentorship and coaching: guidance and support from experienced colleagues and managers, helping you to achieve your career goals and develop your skills and competencies
- Cross-functional projects: opportunities to work on cross-functional projects, collaborating with colleagues from different departments and functions to drive business growth and improvement
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. Our Corporate Business Services team is a dynamic and supportive community, where colleagues work together to achieve common goals. We offer a range of benefits and perks, including:
- Flexible work schedule and home-office options: flexible working arrangements, including remote work options, to help you achieve a better work-life balance
- Customizable benefits package: a range of benefits, including gym access, medical or dental services, private retirement pension, deduction of public transport costs, and cultural activities vouchers
- Private medical subscription: access to private medical care, including health insurance and medical services
- Life insurance: life insurance coverage, providing peace of mind and financial security for you and your loved ones
- Lunch vouchers and discounts: lunch vouchers and discounts, helping you to save money and enjoy a healthy and convenient lunch
- Deduction of vacation costs: deduction of vacation costs, helping you to save money and enjoy a well-deserved break
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including a range of perks and benefits designed to support your well-being and career growth. Our compensation package includes:
- Competitive salary: a salary that reflects your skills, experience, and qualifications, with opportunities for growth and development
- Performance-based bonuses: bonuses based on your performance, recognizing and rewarding your contributions to the business
- Comprehensive benefits package: a range of benefits, including health insurance, life insurance, and retirement savings, designed to support your well-being and financial security
Conclusion
If you are a motivated and analytical professional, with a passion for customer data and a fluency in French, we encourage you to apply for this exciting opportunity. As a Customer Data Analyst at blithequark, you will have the chance to make a real impact on our business, driving growth and improvement through data-driven insights. With a range of benefits, perks, and career growth opportunities, this is an exciting chance to join a dynamic and supportive team and take your career to the next level. Apply now to join our team and start your journey with blithequark!
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