Introduction to blithequark
At blithequark, we pride ourselves on supporting the individuals who make a difference in our customers' lives. Our team is dedicated to empowering a network of talented agents who work tirelessly to address customer needs. We believe in providing these agents with the best possible tools and information to excel in their roles, and we're committed to helping our operations frontline leaders support their teams effectively. As a leader in our industry, blithequark recognizes the importance of exceptional communication, strategic thinking, and collaboration in driving success.
About the Role
We're seeking an experienced Principal Communications Associate to join our Customer Channels Performance Solutions Communications Team. As a key member of our team, you will leverage your expertise in omni-channel communications to inform, influence, and engage our agents and frontline leaders. Your passion for strategic communication, relationship-building, and driving results will be essential in this role. If you're a motivated and creative professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
Our Values
At blithequark, we value:
- Curiosity: We're committed to seeking out best practices and staying up-to-date on emerging communication tools and trends.
- Collaboration: We believe in partnering across the enterprise to balance urgency and quality, ensuring that our frontline leaders have the information and resources they need to succeed.
- Kindness: We recognize that change can be challenging, and we're dedicated to leading with empathy, optimism, and a positive approach to change management.
- Impact: We're passionate about making a significant difference through the solutions we develop and deliver, supporting thousands of associates across our Channels organization.
What You'll Learn
In this role, you'll have the opportunity to learn about:
- Our customers: You'll gain a deep understanding of our customers' experiences and needs, as well as the challenges they face.
- Our agents and leaders: You'll learn about the critical work our agents do, how they learn and grow, and the challenges they encounter. You'll also understand what our frontline leaders need to know to support their teams effectively.
- Our business: You'll develop a comprehensive understanding of how we service our customers, our products, policies, and priorities.
- Our partners: You'll collaborate with various partners, including Product, Tech, Risk, Enterprise Learning, and line of business resources, to deliver high-quality results.
Key Responsibilities
As a Principal Communications Associate, your key responsibilities will include:
- Strategic Communications Creation: You'll develop and implement strategic communications plans that utilize a variety of channels to engage agents and leaders, meet stakeholder needs, and drive results on large, complex initiatives and short-term, urgent issues.
- Subject Matter Expertise: You'll act as a subject matter expert for communications initiatives, working with various partners to understand performance support needs and making recommendations for support.
- Strategic Insights: You'll monitor key performance indicators to develop actionable insights, best practices, and campaign strategies.
- Storytelling: You'll utilize your expertise in storytelling to tell a comprehensive and compelling story through verbal and written communication.
- Experience Design: You'll partner to develop the tools and processes that will best meet our agents' and business's needs.
- Process: You'll contribute to the processes established to develop agent messaging and deliver communication materials.
- Measurement: You'll monitor, track, and report on content performance, analyzing content and campaigns to translate anecdotal or qualitative data into recommendations and plans for improvements.
Essential Qualifications
To be successful in this role, you'll need:
- A High School Diploma, GED, or equivalent certification
- At least 3 years of experience in communications, marketing, or technical writing
- Excellent written, verbal, and visual communication skills
- Strong technical and creative writing skills
- Ability to manage multiple projects simultaneously
- Ability to build relationships with various stakeholders and partners
- Ability to gather quantitative and qualitative insights/data to inform recommendations and strategy
- Ability to work collaboratively in a fast-paced environment
- Ability to adapt and flex to changing priorities
- Ability to learn quickly and translate complex concepts and materials to meet audience needs
Preferred Qualifications
Preferred candidates will have:
- A Bachelor's Degree or equivalent military experience
- At least 4 years of experience in communications, marketing, or technical writing
Work from Home Technology Requirements
To work from home effectively, you'll need:
- A secure home office environment that is free from background noise and distractions
- A reliable private internet connection that is not supplied via cellular data or hotspot
- A private network that is password protected, where you have ownership or line of sight to every device on the network
- Internet service provided by Cable or Fiber Internet Service Providers (ISP)
- ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Work from Home Location Requirements
This role is 100% work from home, and we're unable to consider applicants who do not meet the required blithequark Work at Home compatible internet access or who live in certain states or US territories.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our associates grow and develop in their careers. You'll have access to a range of training and development opportunities, including workshops, webinars, and online courses. You'll also have the chance to work with experienced professionals who can provide guidance and mentorship.
Work Environment and Company Culture
Our company culture is built on a foundation of curiosity, collaboration, kindness, and impact. We believe in creating a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive. You'll be part of a dynamic team that is passionate about making a difference in the lives of our customers and associates.
Compensation, Perks, and Benefits
We offer a competitive salary range for this role, as well as a range of perks and benefits, including health, financial, and other benefits that support your total well-being. You'll also have the opportunity to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Conclusion
If you're a motivated and creative professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Principal Communications Associate at blithequark, you'll have the chance to make a meaningful impact, develop your skills and expertise, and be part of a dynamic team that is passionate about making a difference. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family!
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