Join Our Team: Revolutionizing Customer Service through Efficient Order Processing
At Clarios, we're passionate about building something amazing together with talented individuals who share our commitment to delivering exceptional customer experiences. We're on the lookout for an experienced Ordering Processing Information/Data Entry Specialist to join our Customer Service team on a part-time, remote basis. If you're a detail-oriented and organized professional with a passion for ensuring seamless order processing, we encourage you to apply for this exciting opportunity.
About Our Company and Industry
Clarios is a leading global provider of automotive and commercial vehicle solutions, driving innovation and excellence in the industry. As a key player in the automotive sector, we're dedicated to fostering a culture of collaboration, innovation, and customer-centricity. Our Customer Service team is at the forefront of ensuring that our customers receive the best possible experience, and we're seeking a skilled Ordering Processing Information/Data Entry Specialist to support this mission.
Key Responsibilities
As an Ordering Processing Information/Data Entry Specialist, you will play a critical role in servicing spare parts sales order management, working closely with internal and external customers to ensure efficient order processing and management through delivery to customers. Your responsibilities will include:
- Interacting with customers, company sales, and/or service representatives to handle pre-sales and post-sales service functions related to domestic and international order processing.
- Processing orders for materials in accordance with company policy and practice, ensuring accurate and timely order entry, acknowledgement, and revision.
- Coordinating and performing activities such as preparing shipping documents, handling returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounting for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms and handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating activities associated with the transfer of consigned material, order tracking, and customs clearance by working with transportation carriers and brokers.
Essential and Preferred Qualifications
To succeed in this role, you'll need to possess the following minimum required skills and knowledge:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce, or equivalent ERP product and productivity software is desired.
- Typical Education and Experience: Associate degree or equivalent, with 1-3 years of related experience.
Skills and Competencies Required for Success
In addition to the essential qualifications, we're looking for candidates who possess:
- Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Attention to detail and accuracy in processing orders and maintaining records.
- Ability to work independently in a remote environment with minimal supervision.
- Proficiency in using technology to streamline processes and improve efficiency.
Career Growth Opportunities and Learning Benefits
At Clarios, we're committed to supporting the growth and development of our employees. As an Ordering Processing Information/Data Entry Specialist, you'll have opportunities to:
- Develop your skills in order processing, customer service, and logistics.
- Gain experience with ERP systems, such as SAP and Workday.
- Enhance your knowledge of industry trends and best practices.
- Collaborate with cross-functional teams to drive business outcomes.
Work Environment and Company Culture
As a remote part-time employee, you'll enjoy the flexibility of working from home while being part of a dynamic and inclusive team. Our company culture is built on:
- A commitment to delivering exceptional customer experiences.
- A collaborative and supportive work environment.
- A passion for innovation and continuous improvement.
- A culture of diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Hourly rate: $25.00 - $28.00 per hour.
- 401(k) and 401(k) matching.
- Paid Time Off and Sick Time.
- A generous benefits package that pays 100% of medical, dental, and vision.
- Short-Term Disability.
Are You the One We're Looking For?
If you're a motivated and detail-oriented professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As an Ordering Processing Information/Data Entry Specialist, you'll play a critical role in driving business success and supporting our customers. Join our team today and be part of something amazing!
Don't miss this opportunity to take your career to the next level. Apply now and let's build something amazing together!
Apply Now