**Job Summary:**
Join arenaflex, a global leader in customer experience management, as a seasoned Network Engineer in our Customer Support team. With over 40 years of experience in connecting customers with the world's most successful companies, arenaflex has established itself as a pioneer in the industry. Our Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. As a Network Engineer, you will play a crucial role in supporting the network infrastructure of our Call Centers and Data Centers spanning several countries.
**About arenaflex:**
arenaflex is a global leader in customer experience management, with 380,000+ employees worldwide serving customers from 170+ countries in 265+ dialects. Our mission is to create unique connections through empathy, adaptive communication skills, and a passion for making it happen. With a culture that empowers you to be the best version of yourself and grow as much as you want within the organization, arenaflex offers a diverse and inclusive work environment that fosters constant mentorship and leadership from some of the BPO industry's greatest minds.
**Key Responsibilities:**
As a Network Engineer in our Customer Support team, you will be responsible for:
* Designing, configuring, and deploying network infrastructure (LAN/WAN) for our Call Centers and Data Centers
* Performing hardware refreshes, primarily on Cisco routers, switches, and firewalls
* Implementing remote access VPN solutions, site-to-site VPNs, GRE tunnels, and DMVPN
* Configuring firewall access requests and completing routing changes
* Racking, cabling, and labeling in the Data Center as needed
* Creating and maintaining diagrams and documentation
* Working on ticket requests and providing on-shift outage escalation support from our NOC
* Participating in on-call support coverage
**Essential Qualifications:**
* CCNP and above, or equivalent experience
* Well-developed verbal and written communication skills
* Thorough understanding of LAN and WAN technologies
* Advanced troubleshooting and configuration experience with routing (BGP, OSPF, EIGRP), switching (vPC, Etherchannel, Stackwise, VSS), and firewalls
* Experience with Cisco Nexus and Catalyst switches
* Familiarity with VRF configurations
* SD-WAN and ACI experience would be a plus
**Preferred Qualifications:**
* Experience with route redistribution
* Familiarity with network security protocols and best practices
* Knowledge of network management tools and software
* Experience with network automation and scripting
* Familiarity with cloud-based network services and platforms
**Skills and Competencies:**
To succeed in this role, you will need:
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Ability to learn and adapt quickly to new technologies and processes
* Strong teamwork and collaboration skills
**Career Growth Opportunities and Learning Benefits:**
arenaflex offers a range of career growth opportunities and learning benefits, including:
* Leadership and self-development opportunities
* Access to our learning platform, MyTP, which offers world-class Six Sigma courses, technical courses, and instructor-led learning on demand
* Mentorship and leadership from some of the BPO industry's greatest minds
* Opportunities for professional growth and advancement within the organization
* A culture that empowers you to be the best version of yourself and grow as much as you want
**Work Environment and Company Culture:**
arenaflex is a diverse and inclusive work environment that fosters constant mentorship and leadership from some of the BPO industry's greatest minds. Our culture is built on the principles of empathy, adaptive communication skills, and a passion for making it happen. We offer a range of benefits and perks, including:
* Competitive salary and benefits package
* Opportunities for professional growth and advancement
* Flexible work arrangements and remote work options
* Access to our learning platform and professional development opportunities
* A culture that empowers you to be the best version of yourself and grow as much as you want
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive salary and benefits package, including:
* Competitive salary and bonuses
* Comprehensive health insurance and wellness programs
* Retirement savings plan and stock options
* Flexible work arrangements and remote work options
* Access to our learning platform and professional development opportunities
* A culture that empowers you to be the best version of yourself and grow as much as you want
**How to Apply:**
If you are a motivated and experienced Network Engineer looking for a new challenge, apply now to join our Customer Support team at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
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