Experienced Japanese Language Customer Support Agent – Gaming Industry Expertise and Passion Required for Success

Welcome to blithequark: Where Passion Meets Opportunity

Imagine being part of a dynamic team that is revolutionizing the gaming industry with its innovative approach and commitment to excellence. At blithequark, we are dedicated to providing top-notch services to our clients and creating an environment where our employees can thrive and grow. With over two decades of experience in the gaming market, we have established ourselves as the leading provider of end-to-end services for the gaming and entertainment industries. Our mission is to help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization, and player support.

About Us

blithequark has been at the forefront of the gaming industry for 25 years, and we continue to evolve and expand our services to meet the changing needs of our clients. As a blithequark employee, you will have the opportunity to work on some of the most popular games in the world, collaborate with talented professionals, and develop your skills and career. Our Leadership Principles are the foundation of our success, and they include:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One blithequark: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity, and accountability.

Job Overview

We are seeking an experienced and passionate Japanese Language Customer Support Agent to join our team. As a Customer Support Agent, you will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service. You will be using your investigative skills and working with our ticketing system to help players with their game-related issues. Collaboration is essential in this role, and you will work closely with our internal teams to assist with project-related requests and provide feedback to their development team.

Key Responsibilities

• Provide excellent customer service to our players via email and chat.
• Use your investigative skills to resolve game-related issues and respond to player inquiries.
• Collaborate with internal teams to assist with project-related requests and provide feedback to the development team.
• Work closely with our quality assurance team to identify and report bugs and issues.
• Participate in training and development programs to improve your skills and knowledge.

Essential Qualifications

• Excellent Japanese language skills, especially in writing, with a JLPT N1 level certification.
• Proficient in English and able to use it daily to interact with colleagues.
• Availability to commute to our Tokyo office when necessary.
• Familiarity with either MS Office or Google Suite apps and ability to use them effectively.
• Ready to work full-time, 5 days a week, which may include weekend days (Saturday and Sunday) as well as shifts availability.

Preferred Qualifications

• Previous experience in customer service, although not required, as we provide full training.
• Passion for video games, which can make your job more enjoyable, although not crucial.

Skills and Competencies

• Excellent communication skills in both Japanese and English.
• Problem-solving skills and ability to think critically.
• Collaboration and teamwork skills and ability to work with internal teams.
• Adaptability and flexibility and ability to work in a fast-paced environment.
• Passion for gaming and commitment to providing excellent customer service.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. We offer training and development programs, mentorship, and opportunities for advancement. Our goal is to create a work environment that is supportive, inclusive, and empowering, where our employees can thrive and reach their full potential.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and fun. We believe in creating a workplace that is inclusive, supportive, and empowering, where our employees can be themselves and feel valued and respected. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive employee assistance program.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• No make-up workday for bridged holidays.
• Annual health check-up subsidy.
• Employee assistance program.
• Festival holidays gift or vouchers.
• Home-based working model.

Conclusion

If you are passionate about gaming, committed to providing excellent customer service, and looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. At blithequark, we are dedicated to creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and reach their full potential. Join our team and become part of a dynamic and innovative company that is shaping the future of the gaming industry.

Apply now and take the first step towards an exciting and rewarding career with blithequark. We look forward to hearing from you!

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