Welcome to blithequark
blithequark is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
About the Role
As a Customer Success Engineer (CSE), Onboarding Specialist, you’ll be joining a global team of technical specialists who engage with customers in a pooled model to drive product adoption and value realization at scale. As an Onboarding Specialist, you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of blithequark's product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding.
Key Responsibilities
- Engage with newly onboarded customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
- Provide technical, architectural, and best practice guidance to ensure customers get the most out of blithequark's platform
- Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion by aligning with customer objectives and delivering tailored solutions
- Collaborate with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives, ensuring a cohesive and customer-centric approach
- Focus on solution-based programs that are customized to fit an individual customer’s needs, leveraging blithequark's platform to address specific pain points and challenges
- Develop and collaborate on customer workshops, demos, and other enablement activities to facilitate knowledge transfer and skills development
- Maintain specialty competency in one or more technologies related to blithequark's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners
- Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others, ensuring you stay up-to-date with the latest industry trends and technologies
- Contribute to blithequark's documentation, YouTube channel, and other enablement programs such as the Digital Journey, sharing your expertise and experience with the wider community
Essential Qualifications
- Experience with a blithequark use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement, with a deep understanding of the platform's capabilities and applications
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields, with the ability to apply this knowledge in a customer-facing context
- Technical experience in development or systems engineering, with a strong foundation in software development principles and practices
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions, with excellent verbal, presentation, and written communication skills
- Demonstrated ability to become a trusted technical advisor to customer and business leaders, with a strong focus on building relationships and delivering value
- Exceptional time management and ability to work with several different teams at any given time, with a flexible and adaptable approach to prioritize tasks and manage multiple stakeholders
Preferred Qualifications
- Previous experience in a customer-facing technical role, with a proven track record of delivering technical guidance and solution implementation to customers
- Strong understanding of blithequark's platform and its applications, with the ability to apply this knowledge in a customer-facing context
- Experience with Agile development methodologies and version control systems, with a strong foundation in software development principles and practices
- Knowledge of cloud-based technologies and containerization, with the ability to apply this knowledge in a customer-facing context
- Certifications in DevSecOps, cloud computing, or related fields, with a commitment to ongoing learning and professional development
Skills and Competencies
- Strong technical skills, with the ability to apply technical knowledge in a customer-facing context
- Excellent communication and interpersonal skills, with the ability to build relationships and deliver value to customers
- Ability to work in a fast-paced environment, with a flexible and adaptable approach to prioritize tasks and manage multiple stakeholders
- Strong problem-solving skills, with the ability to analyze complex technical problems and propose thorough iterative solutions
- Ability to learn quickly and adapt to new technologies and processes, with a commitment to ongoing learning and professional development
Career Growth Opportunities
At blithequark, we're committed to helping our team members grow and develop their careers. As a Customer Success Engineer, you'll have access to a range of training and development opportunities, including:
- Technical training and certification programs, to help you develop your technical skills and stay up-to-date with the latest industry trends and technologies
- Leadership development programs, to help you develop your leadership skills and prepare for future roles
- Mentorship opportunities, to help you learn from experienced professionals and develop your skills and knowledge
- Opportunities to work on high-impact projects, to help you develop your skills and knowledge and make a real impact on the business
Work Environment and Company Culture
At blithequark, we're proud of our high-performance culture, which is driven by our values and continuous knowledge exchange. We believe in empowering our team members to reach their full potential, while collaborating with industry leaders to solve complex problems. Our company culture is built on the following principles:
- Collaboration: We believe in working together to achieve common goals, with a focus on teamwork and collaboration
- Innovation: We believe in embracing new ideas and technologies, with a focus on innovation and continuous improvement
- Customer-centricity: We believe in putting our customers at the heart of everything we do, with a focus on delivering value and exceeding expectations
- Diversity and inclusion: We believe in creating a workplace where everyone feels welcome and included, with a focus on diversity and inclusion
Compensation, Perks, and Benefits
At blithequark, we offer a range of compensation, perks, and benefits to our team members, including:
- Competitive salary and bonus structure, to recognize and reward your contributions to the business
- Comprehensive benefits package, including health, dental, and vision insurance, to help you protect your health and well-being
- Flexible paid time off, to help you balance your work and personal life
- Opportunities for professional development and growth, to help you develop your skills and knowledge and advance your career
- Access to the latest technologies and tools, to help you stay up-to-date with the latest industry trends and technologies
Conclusion
If you're a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Success Engineer. With our comprehensive AI-powered DevSecOps Platform, you'll have the chance to make a real impact on the business and drive technical guidance and solution implementation for our customers. Don't miss out on this opportunity to join a high-performance culture and contribute to the success of blithequark. Apply now to take the first step in your new career!
Apply Now