Experienced Inside Sales Specialist - Live Chat and Email Sales Professional for Leading Supplier of Perforated and Expanded Metals

Join McNICHOLS CO., a North American leader in supplying and fabricating "Hole Products," as an Inside Sales Specialist and drive your career forward in a dynamic and fully remote environment.

McNICHOLS CO. has been a cornerstone in the industry for years, boasting 19 service centers nationwide and a diverse portfolio that includes Perforated and Expanded Metals, Wire Mesh, Designer Metals, Metal Grating, and Flooring Products. As a key player in the B2B sales landscape, the company is now seeking a talented Inside Sales Specialist to join its team. This role is a fantastic opportunity for both recent graduates and seasoned sales professionals looking to leverage their skills in digital communications, specifically live chat and email sales.

About the Role

As an Inside Sales Specialist at McNICHOLS CO., you will be at the forefront of developing and maintaining strong relationships with existing customers and identifying new sales opportunities. Your primary focus will be on engaging with customers through live chat and email, understanding their requirements, and providing tailored solutions that meet their needs. This is a great chance to utilize your sales acumen and customer service skills in a fast-paced, technology-driven environment.

Key Responsibilities

• Develop and maintain relationships with existing customers through phone calls, emails, and live chat, ensuring a high level of customer satisfaction and loyalty.
• Investigate customer requirements, provide accurate and rapid cost calculations, and offer quotations that drive sales.
• Negotiate terms of agreements and close sales deals, consistently meeting or exceeding sales targets.
• Provide superior customer service, advise on forthcoming product developments, and identify opportunities to upsell special promotions.
• Check inventory quantities and order progress with suppliers to ensure seamless order fulfillment.
• Gather market and customer information to provide valuable feedback on future buying trends and identify new markets and business opportunities.
• Demonstrate creativity and initiative in a sales environment, prioritizing tasks and managing multiple projects simultaneously.

Essential and Preferred Qualifications

To succeed in this role, you should possess a degree in Business Administration, Marketing, or equivalent sales experience. A background in industrial/technical product sales, B2B sales, or strong customer service experience is highly desirable. You should have:

• Strong math skills and the ability to quickly learn technical product applications.
• Proficiency in MS Word, Excel, and the ability to type 40 WPM.
• Excellent communication skills, both verbal and written, with a high level of professionalism and attention to detail.
• The ability to work as a team player, prioritizing tasks and managing multiple projects in a fast-paced environment.
• A creative and proactive approach to sales, with a strong enthusiasm for customer service and sales growth.

Skills and Competencies

The ideal candidate will possess a unique blend of skills and competencies that drive success in a sales environment. These include:

• Strong sales acumen and the ability to negotiate and close deals.
• Excellent customer service skills, with a customer-centric approach.
• Proficiency in digital communication tools, including live chat and email.
• The ability to work independently in a remote environment, with minimal supervision.
• A proactive and adaptable approach to changing sales trends and customer needs.

Career Growth Opportunities and Learning Benefits

At McNICHOLS CO., we are committed to the growth and development of our employees. As an Inside Sales Specialist, you will have access to personalized training that equips you with the knowledge and skills needed to succeed in your role. Our comprehensive training program covers our products, business operations, and sales strategies, ensuring that you are well-prepared to drive sales and provide exceptional customer service. We also offer quarterly recognition incentives that reward your hard work and dedication.

Work Environment and Company Culture

McNICHOLS CO. is a dynamic and inclusive organization that values diversity and promotes a culture of excellence. As a fully remote opportunity, you will enjoy the flexibility and work-life balance that comes with working from anywhere. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction, providing a supportive and stimulating environment that fosters growth and success.

Compensation, Perks, and Benefits

We offer a competitive salary and a generous benefits package that includes:

• 401(k) with employer match.
• Health, dental, and vision insurance.
• Paid time off and 9 paid holidays.
• Company-provided disability and life insurance.

Our comprehensive benefits package is designed to support your overall well-being and provide a secure financial future.

Join Our Team

If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At McNICHOLS CO., we are passionate about building a diverse and inclusive team that drives business success. As a valued member of our team, you will have the opportunity to grow and develop your skills, contribute to a dynamic and innovative organization, and make a meaningful impact on our customers and the industry we serve.

Ready to take your career to the next level? Apply now and join our team of talented sales professionals!

Apply Now