Join Our Innovative Team at Homesite Insurance!
At Homesite, a part of the American Family Insurance Group, we're revolutionizing the insurance industry with cutting-edge technology and a customer-centric approach. We're on the lookout for talented professionals to join our team as a Homesite Customer Service Representative. If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are excited about career growth opportunities, we want to hear from you!
About the Role
In this experienced-level role, you will be the primary point of contact for Homesite-CONNECT customers, including advisors, clients, and relationship partners, addressing their service issues, requests, and account inquiries. Reporting to the Customer Service Manager, you will be responsible for providing top-notch customer service, resolving conflicts, and driving results with a growth mindset.
Key Responsibilities
- Serve as the first point of contact for customers, addressing service issues, requests, procedures, and account information via phone, email, or other channels.
- Communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems.
- Gather and enter relevant information to ensure prompt resolution of customer issues.
- Develop an understanding of company procedures and policies to educate customers on newly enacted services and facilitate efficient self-service.
- Troubleshoot simple usability issues raised by customers and refer more complex issues to appropriate service partners.
- Manage multiple priorities in a fast-paced environment, demonstrating strong organizational and time management skills.
- Collaborate with coaches and managers to process requests and improve customer service skills.
Essential Qualifications
To succeed in this role, you should possess:
- Experience providing customer-focused solutions or support in a previous role.
- Excellent written and spoken communication skills, with the ability to effectively interact with customers and internal stakeholders.
- Demonstrated ability to manage multiple priorities in a fast-paced environment and troubleshoot issues.
- Strong analytical and problem-solving skills, with a customer-centric approach.
Preferred Qualifications
While not mandatory, the following qualifications can enhance your application:
- Previous experience in the insurance industry or a related field.
- P&C license or willingness to obtain one within 12 months (training and administrative support will be provided).
- Familiarity with CRM software and other customer service tools.
Skills and Competencies
To excel as a Homesite Customer Service Representative, you'll need:
- A customer-centric mindset, with a focus on delivering exceptional service.
- Strong communication and interpersonal skills, with the ability to effectively interact with diverse customers and stakeholders.
- Analytical and problem-solving skills, with the ability to troubleshoot issues and provide solutions.
- A growth mindset, with a willingness to learn and adapt to new processes and technologies.
- Ability to work in a fast-paced environment, managing multiple priorities and meeting productivity standards.
Career Growth Opportunities and Learning Benefits
At Homesite, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
- Develop your customer service skills through training and coaching.
- Expand your knowledge of insurance products and services.
- Take on additional responsibilities and contribute to process improvements.
- Explore career opportunities within the company, including leadership roles or specialized positions.
Work Environment and Company Culture
As a remote employee, you'll work from home approximately 80% of the time, with occasional travel to one of our office locations for team meetings, training, and culture events. Our office locations are situated in Madison, WI; Boston, MA; Denver, CO; Eden Prairie, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; and potentially Atlanta metro area.
At Homesite, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. We're committed to supporting our employees' physical, emotional, and financial well-being through comprehensive benefits, including:
- Competitive salary and hourly compensation ($23.00 - $30.76).
- Comprehensive medical, dental, vision, and wellbeing benefits.
- 401(k) contribution and pension plan.
- Annual incentive and paid time off program.
- Student loan repayment program and paid-family leave.
Why Join Our Team?
If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply! At Homesite, you'll have the opportunity to:
- Be part of a dynamic team that's shaping the future of insurance.
- Develop your skills and expertise in a supportive and innovative environment.
- Enjoy a competitive compensation package and comprehensive benefits.
- Contribute to delivering exceptional customer service and driving business results.
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're committed to considering qualified applicants with diverse backgrounds and experiences.
Ready to take the next step in your career? Apply now to join our team as a Homesite Customer Service Representative!
Apply Now