Join the Team at Blithequark: Delivering Exceptional Customer Experiences in the Automotive Industry
Blithequark is a leading global company dedicated to helping the world's best brands improve their businesses and better connect with their customers. We are seeking talented, compassionate individuals who share our passion for providing exceptional customer experiences. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will be an integral part of our team, working with clients in the automotive industry to address customer service issues and provide solutions.
About Blithequark
At Blithequark, we pride ourselves on our culture, diversity, leadership, and innovation. We have been recognized as an award-winning global company, and we are committed to providing opportunities for personal and career growth to our team members. Our company values empathy, integrity, knowledge, and compassion, and we are looking for individuals who share these values.
Job Summary
As a Remote Spanish Bilingual Automotive Customer Service Advisor at Blithequark, you will be responsible for handling inbound and outbound customer calls, providing product information, and resolving customer complaints. You will work with clients in the automotive industry to deliver exceptional customer experiences and provide solutions to their problems. This is a full-time remote opportunity, and we are looking for individuals who are self-motivated, disciplined, and passionate about customer service.
Key Responsibilities
- Answer incoming customer phone calls within quality standards, responding to their inquiries and concerns
- Capture prospect information, including name, address, phone number, email, product of interest, and source
- Provide detailed product information on the brand, current nameplates, and their performance capabilities
- Define consumer needs by asking relevant CRM and product questions
- Select fulfillment items and complete price and equips statements for consumers
- Locate dealers following standard dealerization rules and categorize callers, offering appropriate touchpoints
- Provide website navigation assistance to consumer-oriented brand sites and escalate outstanding issues
- Offer goodwill to customers on behalf of the client within client guidelines
- Communicate in written form (email/text chat) with consumers regarding products and programs supported
- Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and answer additional questions
- Invite consumers to attend events and follow critical elements of the Minacs Call and File handling process
- Stay current with center procedures, product information, and online resource tools
- Appropriately manage customer complaints from initial call to resolution
Requirements and Qualifications
Essential Qualifications:
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Ability to learn, including strong problem-solving skills
- Dependable with proficient attention to detail
- Able to rotate shifts, as needed
- A passion for helping others
Preferred Qualifications:
- Sales or marketing background with ability to build rapport with consumers over the phone
- Experience working in the automotive industry
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks
- Empathy and compassion when interacting with customers
- Basic computer skills and ability to learn new software applications
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to providing opportunities for personal and career growth to our team members. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will have access to:
- Opportunities for performance incentives
- Paid training and development programs
- Mentorship programs to help you create a strong foundation for a rewarding career
- Networking and leadership opportunities with Staff Resource Groups
- Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond
Work Environment and Company Culture
At Blithequark, we pride ourselves on our company culture and work environment. As a remote team member, you will have the flexibility to work from home and enjoy:
- A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with
- A commitment to wellness and employee assistance programs (EAPs)
- Opportunities to participate in team-building activities and events
- A culture that values empathy, integrity, knowledge, and compassion
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive salary and benefits
- Opportunities for performance incentives and bonuses
- Paid time off and holidays
- US full benefits – 401K, medical, dental, vision, and an employee assistance program (EAP)
- Referral bonuses and perks
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will have the chance to work with clients in the automotive industry, provide solutions to customer problems, and grow your career in a dynamic and supportive environment. Apply today and join our team of talented and dedicated professionals!
Apply Now