Experienced Full-Time Disability Access Service Video Chat Specialist - Delivering Exceptional Guest Experiences at blithequark (Tampa, FL)

Join the blithequark Team: Disability Access Service Video Chat Specialist

blithequark is seeking a compassionate and skilled Disability Access Service (DAS) Video Chat Specialist to join our team in Tampa, FL. As a DAS Video Chat Specialist, you will play a vital role in ensuring that our guests with disabilities have an exceptional experience at our resort. You will be responsible for providing personalized support and services to guests with disabilities, utilizing our various accessibility services and resources.

About blithequark and the Industry

blithequark is a leading entertainment and hospitality company that is committed to providing exceptional experiences for our guests. Our company values diversity, inclusion, and accessibility, and we strive to create a welcoming environment for all guests. The disability access service is an essential part of our guest services, and we are dedicated to ensuring that all guests with disabilities have equal access to our facilities, services, and experiences.

Key Responsibilities:

• Proactively and efficiently answer guest accessibility-related questions and resolve guest needs, providing information and handling situations related to accessibility services.
• Communicate efficiently through video/phone calls and balance multiple chat interactions while being actively engaged in video calls.
• Assess situational examples to gain understanding of guest challenges and offer a single point of contact to assist guests with disabilities for pre, during, and post-visit conversations.
• Facilitate accessibility conversations about all services to determine which service best aligns with specific challenges the guest experiences.
• Recommend accessibility services and resources available for guests to improve support and make confident decisions while understanding when to raise concerns to coordinators, working leads, or salaried leaders.
• Maintain integrity in intensified interactions, seek consultation in difficult conversations, and provide general resort information and itinerary planning support based on accessibility needs.
• Provide alternative options and solutions to guests who may not qualify for the Disability Access Service and efficiently handle guest concerns as needed.

Essential Qualifications:

• Knowledge and interest in blithequark's property, products, and services, and delivering outstanding guest service.
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
• Ability to handle conflict resolution through a balance of integrity and partner resourcing.
• Demonstrate strong problem-solving and decision-making skills.
• Ability to handle confidential information.
• Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
• Comfortable being on camera in video chat.

Preferred Qualifications:

• Previous experience working with individuals with disabilities or accessibility needs.
• Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk.
• Heightened knowledge of theme parks and guest tools (e.g., blithequark App and My blithequark Experience).
• Bilingual.
• Knowledgeable of services for guests with disabilities at blithequark.
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. As a DAS Video Chat Specialist, you will have opportunities to learn and develop new skills, work with a diverse team, and contribute to the success of our company. We offer a comprehensive training program, mentorship opportunities, and a supportive work environment that encourages learning and growth.

Work Environment and Company Culture:

blithequark is an equal opportunity employer that values diversity, inclusion, and accessibility. Our company culture is built on the principles of respect, integrity, and teamwork. We strive to create a welcoming environment for all employees and guests, and we are committed to providing a safe and healthy work environment.

Compensation, Perks, and Benefits:

The starting pay rate for this position is $18.15/hour. We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. Our employees also enjoy perks such as employee discounts, on-site amenities, and opportunities for career advancement.

Why Join blithequark?

blithequark is a leading entertainment and hospitality company that offers a unique and rewarding work experience. As a DAS Video Chat Specialist, you will have the opportunity to make a positive impact on the lives of our guests with disabilities, work with a diverse team, and contribute to the success of our company. If you are passionate about delivering exceptional guest experiences and are committed to making a difference, we encourage you to apply for this exciting opportunity.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Apply Now