At arenaflex, our mission is to be the most customer-centric company on earth, and we're seeking an exceptional Learning Specialist to join our Amazon Business Customer Services learning experience team. As a key member of our team, you'll play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. If you're passionate about learning, culture, and customer service, we invite you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a global leader in e-commerce, committed to delivering exceptional customer experiences. Our Amazon Business Customer Services team is dedicated to providing world-class support to our customers, and we're looking for talented individuals like you to help us achieve our mission. As a Learning Specialist, you'll be part of a dynamic team that's passionate about learning, growth, and innovation.
**Job Scope**
As a Learning Specialist, you'll be responsible for:
* Delivering Amazon orientation and new hire training to all job levels (virtually or in person)
* Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals
* Analyzing performance data to identify gaps and proposing training interventions to meet/exceed improvement goals
* Gathering training needs and designing and delivering training interventions to address these needs
* Maintaining and reporting data (e.g., trainee attendance, performance, and analysis)
* Participating in call listening sessions and quality calibrations to stay up-to-date on updates and developments
* Taking customer contacts every month to stay informed about the latest process updates and changes
* Leading and/or being a team member on improvement projects aimed at enhancing business performance
**Key Responsibilities**
* Coordinate training sessions based on site needs
* Conduct daily sessions with trainees
* Track and provide weekly debriefs and reporting to the ABCS Leadership Team
* Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity
* Contribute to additional training projects as required
* Understand workflow and daily production goals
* Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
* Maintain a positive attitude and presence on the floor
* Facilitate and present to groups of up to 30 people in a class
* Act as an effective people manager during mentored production periods during training
**Requirements**
* 2+ years of experience in training delivery roles or similar experience
* Expertise in Japanese Language (JLPT N1 Certified) and English Language
* Good communication skills for the purpose of knowledge transfer and skill development
* Good coordination and organization skills
* Extensive expertise in cultural and soft skills relevant to a contact center environment
* Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
* Experience in Customer Service or customer service-related work experience
* Training experience specific to a contact center environment
* Bachelor's degree or significant college coursework in communication, education, or a related field
* Experience working with Learning Management Systems (LMS)
**What We Offer**
* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market
* Total compensation package, including equity, sign-on payments, and other forms of compensation
* Full range of medical, financial, and/or other benefits
* Opportunity to work with a dynamic team that's passionate about learning, growth, and innovation
* Collaborative and inclusive work environment
* Professional development opportunities to enhance your skills and career growth
**Why Join arenaflex?**
* arenaflex is a global leader in e-commerce, committed to delivering exceptional customer experiences
* Our Amazon Business Customer Services team is dedicated to providing world-class support to our customers
* We're passionate about learning, growth, and innovation, and we're looking for talented individuals like you to join our team
* We offer a competitive compensation package, including equity, sign-on payments, and other forms of compensation
* We're committed to a diverse and inclusive workplace, and we're an equal opportunity employer
**How to Apply**
If you're passionate about learning, culture, and customer service, and you're looking for a challenging and rewarding opportunity, we invite you to apply for this exciting role. Please submit your application via our internal or external career site.
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