About Us
CVS Health is a dynamic and innovative healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable. At CVS Health, we believe that our employees are the key to achieving our purpose, and we are dedicated to creating a culture that supports and empowers them to succeed.
Job Summary
We are seeking an experienced and skilled Enterprise Accounts: Dedicated Senior Account Manager to join our team. As a key member of our sales team, you will be responsible for developing and executing account management strategies to build and maintain strong external and internal relationships with our large complex Enterprise Accounts customers. You will serve as the primary day-to-day contact for all products and services, advocating for the customer's needs within the organization and working collaboratively with internal and external stakeholders to ensure customer satisfaction, revenue, membership, and earnings objectives are met.
Key Responsibilities
- Develop and execute account management strategy for a strategic, complex, sensitive, large customer, including discussions on service levels and expectations, process improvements, maintaining accuracy of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external decision makers.
- Work collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
- Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.
- Understand industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer's/Account Strategy.
- Co-lead coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)
- Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- 5+ years of relevant healthcare industry experience.
- Bachelor's degree in business or related field or equivalent experience.
- Health & Life license.
Preferred Qualifications
In addition to the essential qualifications, the following preferred qualifications would be beneficial:
- Proven track record of success in account management and sales.
- Strong understanding of the healthcare industry and regulatory environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Adept at execution and delivery (planning, delivering, and supporting) skills.
- Adept at problem solving and decision making skills.
- Adept at collaboration and teamwork.
- Adept at growth mindset (agility and developing yourself and others) skills.
- Flexible mindset.
Career Growth Opportunities and Learning Benefits
At CVS Health, we are committed to supporting the growth and development of our employees. We offer a range of training and development programs, including:
- On-the-job training and coaching.
- Formal training programs and workshops.
- Opportunities for advancement and career growth.
- Access to industry-leading tools and technologies.
Work Environment and Company Culture
We are proud to offer a dynamic and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on our core values of:
- Self-discipline.
- Hard work.
- Curiosity.
- Trustworthiness.
- Humility.
- Truthfulness.
We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We offer a range of benefits and programs to support the well-being and success of our employees, including:
- Comprehensive medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan.
- Term life insurance plan.
- Short-term and long-term disability benefits.
- Well-being programs.
- Education assistance.
- Free development courses.
- CVS store discount.
- Discount programs with participating partners.
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Base salary: $60,300.00 - $132,600.00.
- Bonus, commission, or short-term incentive program.
- Comprehensive benefits package.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
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