Join the Team at Blithequark: Where Customer Experience Meets Innovation
Blithequark is a global leader in communications and technology, and we're on the hunt for talented Customer Support Specialists to join our team from the comfort of their own homes. As a Customer Support Specialist, you'll be the voice of Blithequark, delivering a best-in-class customer experience to our consumers and business customers. If you're passionate about technology, customer service, and innovation, then this is the perfect opportunity for you to redefine how our customers engage with our latest product offerings, media, and entertainment.
About Blithequark and the Industry
Blithequark operates at the forefront of the communications and technology industry, providing cutting-edge solutions and services that transform the way people live, work, and interact. Our company culture is built on a foundation of innovation, customer-centricity, and teamwork. We're committed to fostering a work environment that encourages creativity, learning, and growth, and we're looking for talented individuals who share our values and vision.
Key Responsibilities:
- Serve as the first line of technical support for our consumer or business customers, handling complex call types ranging from service support and billing to retention and repair.
- Troubleshoot technical issues with ease, being an expert in our products and services, understanding how they work, and feeling incentivized by resolving technical issues and offering operational improvements.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve customer-impacting issues such as voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
- Assist customers with products and services such as laptop connect services, including air cards, USB devices, initial set-up, and configuration of Blithequark provided software & applications.
- Proactively engage T3 support (network and IT) to address & resolve issues.
- Remain proficient in all billing, rate plan, and feature matters.
Work from Home Requirements:
- Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- Company will provide equipment (keyboard, monitor, computer, mobile device, etc.).
- Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Essential Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 6 months to 1 year of customer service/sales work experience.
- Familiarity with Windows computers.
- An ability to deliver regular and reliable attendance.
Preferred Qualifications:
- Previous experience in a technical support role.
- Knowledge of telecommunications and technology products and services.
- Experience with troubleshooting and resolving technical issues.
Skills and Competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Career Growth Opportunities and Learning Benefits:
At Blithequark, we're committed to helping our employees grow and develop their skills. We offer:
- Paid training that you'll be required to complete from home.
- Resources to encourage your career growth.
- Competitive compensation package.
- Amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
- 50% employee discount on eligible Blithequark wireless plans (up to two accounts per employee) and wireless accessories.
- Blithequark wireless home phone and internet (up to 10 lines).
- Blithequark phone (formerly U-verse Voice) and Digital Life.
Work Environment and Company Culture:
At Blithequark, we pride ourselves on a work environment that is:
- Innovative and dynamic.
- Collaborative and team-oriented.
- Flexible and accommodating (with work-from-home options).
- Focused on employee growth and development.
Compensation and Benefits:
We offer a competitive compensation package, including:
- Variant competitive pay dependent on experience.
- Amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
- 50% employee discount on eligible Blithequark wireless plans and accessories.
How to Apply:
If you're ready to join our team and take your career to the next level, apply today! We can't wait to hear from you and discuss this exciting opportunity further.
Location: Alabama
Job Type: Full-time, Work from Home
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