About the Role
We are seeking a highly skilled and dedicated Full Stack Customer Service Technician to join our team at Walgreens. As a key member of our Distribution Center (DC) operations, you will play a critical role in ensuring the smooth execution of tasks and maintenance of equipment. This hybrid role offers the flexibility to balance your time between our remote office and home, allowing you to achieve a better work-life balance.
About Walgreens and WBA
Walgreens (www.walgreens.com) is a leading retail pharmacy and healthcare company in the United States, part of the Walgreens Boots Alliance (Nasdaq: WBA). With a 170-year legacy of focusing on communities, WBA's mission is to make more happy lives through better health. Our company operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.
Key Responsibilities
As a Full Stack Customer Service Technician, you will be responsible for:
- Keeping up with Circulation Center (DC) offices and equipment to boost task execution.
- Performing assigned preventive support tasks and minor mechanical repairs to material-handling and other Dispersion Community (DC) equipment.
- Utilizing the Modernized Support Technicians Framework (MSTF) to maintain dispersion equipment and gear according to the manufacturer's suggestions and best practices.
- Working with Expert Maintenance Specialists to perform preventive, corrective, and predictive maintenance on advanced mechanical equipment.
- Maintaining a safe work environment by reporting and addressing potential safety issues concerning material-handling equipment or DC office.
Essential Capabilities
To be successful in this role, you will need:
- A partner's certificate in Modern or Support Technology AND at least 2 years of maintenance experience in an office, US Military, distribution, or manufacturing environment.
- Alternatively, 4 years of maintenance experience in an office, US Military, distribution, or manufacturing environment.
- Knowledge of modern power systems, including single-phase and three-phase power, engines, safety devices, and photo sensors.
- At least 6 months of experience with Programmable Logic Regulator (PLC) logic standards.
- At least 6 months of experience transferring and downloading Programmable Logic Regulators (PLCs), System Control Programming (SCSs), and scanners.
- At least 6 months of experience with devices such as photo sensors, Programmable Logic Regulators (PLCs), remote Info/Result modules (I/O), servo drives, and variable frequency drives.
- Ability to work at heights of up to 100 feet to make repairs, despite reasonable accommodations.
- Ability to lift parts and equipment weighing up to 80 pounds, despite reasonable accommodations.
- Ability to perform tasks that include bending, stooping, crouching, reaching, twisting, sitting, standing, and walking, despite reasonable accommodations.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience working in a fast-paced distribution center environment.
- Knowledge of inventory management systems and procedures.
- Ability to work effectively in a team environment.
- Excellent communication and problem-solving skills.
Work Environment and Company Culture
As a Full Stack Customer Service Technician, you will work in a dynamic and fast-paced environment, collaborating with a team of experienced professionals to ensure the smooth operation of our distribution centers. Our company culture values diversity, equity, and inclusion, and we are committed to creating a safe and respectful work environment for all employees.
Compensation, Perks, and BenefitsCompensation, Perks, and Benefits
As a valued member of our team, you can expect a competitive compensation package, including:
- A starting salary of $35 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement savings plan with company match.
- Generous paid time off and holidays.
- Opportunities for career growth and professional development.
Career Growth Opportunities and Learning Benefits
At Walgreens, we are committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Technician, you will have access to:
- Regular training and development opportunities to enhance your skills and knowledge.
- Mentorship programs to help you navigate your career and achieve your goals.
- Opportunities to take on new challenges and responsibilities as you grow and develop in your role.
- A culture that values innovation, creativity, and continuous improvement.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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Take the Next Step
Are you ready to join our team and make a difference in the lives of our customers and patients? Apply now and let's discuss how you can become a vital part of our success story.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination.
Thank you for considering this opportunity. We look forward to hearing from you!
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