Introduction to Apple Federal Credit Union
Apple Federal Credit Union is a leading financial institution dedicated to providing exceptional service and support to its members. With a strong commitment to building lasting relationships and fostering a culture of excellence, we are seeking a highly skilled and motivated MSC Lending Advisor I/II to join our team. As a remote role, this position offers the freedom and flexibility to work from anywhere, allowing you to achieve a better work-life balance and focus on delivering outstanding results.
About the Position
The MSC Lending Advisor I/II serves as a sales and service ambassador, playing a vital role in assisting members with consumer loan applications and providing expert guidance on financial products and services. This position emphasizes building strong member relationships, achieving sales targets, and ensuring a positive member experience through effective communication and support in an omni-channel environment. As a trusted lending advisor, you will utilize your integrity and expertise to drive success and make a meaningful impact on our members' financial lives.
Key Responsibilities
- Receive and respond to phone calls from members wanting to apply for a loan or have questions regarding an existing loan, providing timely and accurate support.
- Act as a trusted lending advisor, utilizing integrity and expertise in every sale and service interaction with members and potential members.
- Establish and develop member relationships through an omni-channel environment, maintaining the members' best interests and providing personalized support.
- Qualify members for appropriate products and services, seeking to close sales of lending products and services that are beneficial to both the member and the Credit Union.
- Achieve daily, weekly, monthly, and other contact and sales goals, consistently meeting or exceeding expectations.
- Process member loans by phone, including interviewing and qualifying loan applicants, reviewing credit bureau reports, preparing loan documentation, and inputting information into the computer.
- Explain all documentation and procedures accurately to members, ensuring a clear understanding of the loan process and requirements.
- Follow up with members as appropriate, providing ongoing support and guidance throughout the loan process.
- Assist members with opening and closing accounts, including loan products, and notify members of denied loan requests in a professional and empathetic manner.
- Work with other lending support areas to assist members with basic loan servicing questions and needs, ensuring a seamless and supportive experience.
- Prepare analytical reports in MS Excel for management, summarizing leads and applications generated through member contact activities and providing valuable insights for future growth.
- Effectively communicate results and concerns with supervisor through one-on-one meetings, ensuring open and transparent communication.
- Attend required lending trainings and refreshers, staying up-to-date on industry developments and best practices.
Essential Qualifications
To be successful in this role, you will need:
- Minimum two years of financial institution and/or call center experience, with a strong understanding of lending principles and practices.
- Previous lending or member/customer service experience, with a proven track record of building strong relationships and driving sales growth.
- Previous sales experience, with a strong ability to communicate effectively and persuasively.
- High School diploma or equivalent (GED) required, with an Associate's degree preferred.
- Excellent interpersonal communication skills, with the ability to work effectively with members, colleagues, and management.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience with Microsoft Excel, with the ability to prepare analytical reports and summaries.
- Knowledge of loan processing procedures, with a strong understanding of the loan lifecycle and requirements.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with members, colleagues, and management.
- Interpersonal skills: Strong interpersonal skills, with the ability to build strong relationships and work effectively with others.
- Problem-solving skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Time management skills: Excellent time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Adaptability: Ability to adapt to changing circumstances and priorities, with a flexible and resilient approach to work.
Career Growth Opportunities and Learning Benefits
At Apple Federal Credit Union, we are committed to supporting the growth and development of our employees. As an MSC Lending Advisor I/II, you will have access to a range of training and development opportunities, including:
- Comprehensive training programs, covering lending principles, sales techniques, and customer service skills.
- Ongoing coaching and feedback, to support your growth and development.
- Opportunities for advancement, with a clear career path and opportunities for professional growth.
Work Environment and Company Culture
Our company culture is built on a foundation of excellence, integrity, and mutual respect. We are committed to creating a positive and supportive work environment, where employees can thrive and grow. As an MSC Lending Advisor I/II, you will be part of a dynamic and collaborative team, with a shared commitment to delivering exceptional service and support to our members.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a range of perks and benefits, including:
- Paid holidays, with time to relax and recharge.
- Health insurance, with comprehensive coverage and support for your well-being.
- Dental insurance, with coverage for routine and preventative care.
- Tuition reimbursement, to support your ongoing education and development.
- Paid time off, with flexibility to take time off when you need it.
- Vision insurance, with coverage for eye exams and corrective lenses.
- 401(k) matching, to support your long-term financial goals and security.
Conclusion
If you are a motivated and results-driven professional, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As an MSC Lending Advisor I/II, you will be part of a dynamic and collaborative team, with a shared commitment to excellence and a passion for making a difference in the lives of our members. Don't hesitate – apply today and take the first step towards a rewarding and challenging career with Apple Federal Credit Union!
Apply Now