About Us
At Frontier Airlines, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
Our Mission
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day’ business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Job Summary
The Field Marketing and Sales Manager position will fully manage and be responsible to ensure the delivery of territorial sales targets. Position will be primarily responsible for ensuring a positive revenue stream from the sale of ancillary products that may otherwise go unsold or unaccounted in assigned territory. The FMSM, will develop tactics to educate front line team members the best practices to achieve specific sales objectives and overcoming objections and improving the customer experience.
Key Responsibilities
- Uplift the territory sales volume to its possible best
- Ensure the delivery of sales targets through individual recognition, performance review, people management and reward
- Meet with airport team members to discuss their evolving needs
- Develop sales action plans to facilitate the implementation of the territory initiatives
- Provide the necessary support to airport management teams
- Develop and implement new programs, sales initiatives, and strategies to increase customer compliance
- Optimize collection of ancillary sales, i.e.: bag, seat & agent assist fees at assigned airport locations.
- Arrange and conduct training sessions for all front-line agents
- Collaborate with Frontier’s airport leadership to ensure goals and objectives are being met
- Review and manage associated sales reports and data and pivot as needed
- Develop creative ways to incentivize airport business partner agents to increase ancillary sales
- Develop creative sales recognition techniques
- Collaborate as appropriate to increase onboard credit card take rates
- Create fun and exciting interaction opportunities with customers by utilizing Frontier mascots
- Utilize customer interactions to capture meaningful and engaging social posts
- Support coordination of top customer dinners, new service announcements and inaugural flight activities
- Support initiatives as needed with local tourist boards and other travel and tourism entities
- Coordinate company events, both internal and external as needed.
- Manage charitable giving and brand promotional opportunities
- Represent and positively position the Frontier brand in assigned territory
- Interact with customers utilizing company provided animal mascot costume
Essential Qualifications
We are looking for a highly motivated and experienced Field Marketing and Sales Manager to join our team. The ideal candidate will have:
- Bachelor’s degree in Marketing, combination of relevant education and experience considered in lieu of degree requirement
- 2+ years of marketing and sales experience
- Solid social media acumen
- Fun seeker with the ability to create an exciting and fun environment for fellow team members to excel and earn increased financial benefits
- Event planning and execution experience
- Retail sales experience
Knowledge, Skills and Abilities
The successful candidate will possess:
- Sales and revenue generating focus
- Strong Interpersonal communication skill set
- Goal and task oriented
- Self-motivated to achieve
- Ability to motivate others
- Sales and revenue generating focus
- Ability to coach and lead by example
- Ability to instruct others and communicate ideas and concepts in a clear and concise manner
- Creative thinker
- Ability to conceive, develop and execute promotional and motivational events
- Impact sales results through effective data interpretation
- Analyze the effectiveness of sales coaching and make appropriate modifications if needed
- Ability to identify issues and offer solutions that result in positive outcome
- Ability to work effectively in a collaborative, team-oriented environment
- Effective time management skills
- Versatile and able to easily adapt to an ever-changing work landscape
- Skilled public speaker
- Excellent written and oral communication skills
Work Environment and Remote Work Options
Positions available to work remotely out of: Las Vegas, Cincinnati, and Miami. If you are not located in one of the designated cities, you must be willing to relocate. Remote home based. Various airport locations in assigned territory. Additional hours will include weekends and evenings. 60% travel required. Must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection.
Salary and Benefits
The salary range for this position is $60,000.00 - $83,850.00 + Commissions. We offer a comprehensive benefits package, including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
How to Apply
We encourage you to apply for this exciting opportunity to join our team. Please submit your application through our website. We look forward to hearing from you!
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
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