Introduction to Armen Living Furniture
Armen Living Furniture is a dynamic and fast-growing lifestyle brand that embodies the spirit of innovation and entrepreneurship. Our vibrant and high-energy office environment is the perfect setting for creative minds to thrive and grow. As a company, we pride ourselves on fostering a culture that encourages learning, development, and collaboration. We are now seeking a highly motivated and experienced E-Commerce Account Manager to join our Marketing Department, with a focus on managing our Wayfair.com account and driving business growth through strategic partnerships and digital innovation.
Job Overview
As an E-Commerce Account Manager for Wayfair, you will play a pivotal role in managing our customer accounts, developing sales strategies, and analyzing internal data to identify trends and areas of improvement. You will be the primary point of contact for our Wayfair.com account, working closely with buyers to plan seasonal and promotional events, manage ecommerce portals, and coordinate with our Supply Chain, Product Development, and marketing teams on sales initiatives. Your expertise in ecommerce account management, combined with your passion for digital innovation and customer service, will enable you to make a significant impact on our business and drive revenue growth.
Key Responsibilities
- Manage customer accounts on Wayfair.com, ensuring timely and effective communication with buyers and internal stakeholders
- Develop and implement sales strategies to maximize revenue growth, including PPC and promotions
- Analyze internal data to identify trends and areas of improvement, providing actionable insights to inform business decisions
- Perform market research to identify and execute growth opportunities, staying up-to-date with industry trends and competitor activity
- Coordinate with Supply Chain, Product Development, and marketing teams on sales initiatives, ensuring a cohesive and aligned approach to ecommerce
- Update website content and implement functional improvements, ensuring a seamless and engaging customer experience
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- At least 3 years of experience as an Ecommerce Account Manager, with a proven track record of managing Wayfair.com accounts
- A friendly and outgoing personality, with a helpful and customer-service-oriented approach
- Professional written and verbal communication skills, with the ability to communicate effectively with internal stakeholders and external customers
- Strong time management and multi-tasking skills, with the ability to prioritize tasks and manage competing deadlines
- Proficiency in Excel, with the ability to analyze data and provide actionable insights
- Ability to adapt to changing environments, with a flexible and proactive approach to ecommerce account management
- Attention to detail, with a focus on delivering high-quality results and exceeding customer expectations
Preferred Qualifications
In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications:
- Experience working with ecommerce platforms, including Wayfair.com, Amazon, and other online marketplaces
- Knowledge of digital marketing principles, including PPC, social media, and email marketing
- Experience with data analysis and reporting tools, including Google Analytics and Excel
- Strong understanding of ecommerce trends and best practices, with a focus on customer experience and revenue growth
- Ability to work independently, with a self-motivated and results-driven approach to ecommerce account management
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong communication and interpersonal skills, with the ability to build relationships with internal stakeholders and external customers
- Ability to work in a fast-paced environment, with a focus on prioritizing tasks and managing competing deadlines
- Strong analytical and problem-solving skills, with the ability to analyze data and provide actionable insights
- Ability to adapt to changing environments, with a flexible and proactive approach to ecommerce account management
- Strong attention to detail, with a focus on delivering high-quality results and exceeding customer expectations
Career Growth Opportunities
At Armen Living Furniture, we are committed to providing our employees with opportunities for growth and development. As an E-Commerce Account Manager for Wayfair, you will have the opportunity to:
- Develop your skills and expertise in ecommerce account management, with a focus on digital innovation and customer service
- Work with a dynamic and fast-growing lifestyle brand, with a vibrant and high-energy office environment
- Collaborate with cross-functional teams, including Supply Chain, Product Development, and marketing
- Contribute to the development of our ecommerce strategy, with a focus on driving revenue growth and improving customer experience
- Advance your career, with opportunities for professional development and advancement within the company
Work Environment and Company Culture
At Armen Living Furniture, we pride ourselves on fostering a culture that encourages innovation, entrepreneurship, and collaboration. Our work environment is dynamic and fast-paced, with a focus on delivering high-quality results and exceeding customer expectations. As an E-Commerce Account Manager for Wayfair, you will be part of a team that is passionate about ecommerce and dedicated to driving business growth through strategic partnerships and digital innovation.
Compensation, Perks, and Benefits
We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience. In addition to your salary, you will be eligible for a range of perks and benefits, including:
- Healthcare packages, with a focus on providing comprehensive coverage for you and your family
- Retirement plans, with a focus on helping you save for your future
- Vacation and sick time, with a focus on providing a healthy work-life balance
- 401(k) matching, with a focus on helping you save for your retirement
- Employee discount, with a focus on providing you with access to our products at a discounted rate
- Health insurance, with a focus on providing comprehensive coverage for you and your family
- Paid time off, with a focus on providing a healthy work-life balance
Conclusion
If you are a motivated and experienced E-Commerce Account Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to work with a dynamic and fast-growing lifestyle brand, develop your skills and expertise in ecommerce account management, and contribute to the development of our ecommerce strategy. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!
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