Introduction to Aetna and CVS Health
At the heart of CVS Health lies a profound mission: to bring heart to every moment of healthcare. This purpose guides our unwavering dedication to delivering more human-centric healthcare in a rapidly evolving world. Anchored in our brand, with heart at its core, our mission sends a personal message that how we deliver our services is just as critical as what we deliver. As a trusted health partner in the local communities we serve, Aetna Better Health of Oklahoma, a CVS Health company, provides a comprehensive array of innovative services designed to enhance overall wellness and improve the quality of life for our members.
Job Overview
We are seeking an experienced and detail-oriented Data Entry Specialist to join our team in a full-time, remote capacity. This role offers a unique opportunity to work with a leading healthcare company, contributing to the delivery of high-quality, patient-centered care. As a Data Entry Specialist, you will play a vital role in ensuring the accuracy and efficiency of our data entry processes, supporting our mission to make healthcare more personal, accessible, and affordable.
Key Responsibilities
- Drive member satisfaction through targeted, strategic outreach and develop member campaigns, managing evaluation reports to assess effectiveness.
- Collaborate with supplier management and procurement teams to implement member outreach campaigns, establishing and maintaining strong vendor relationships.
- Act as an advisor and support for the organization, serving as a quality champion by measuring and tracking the quality and effectiveness of work processes that impact customer satisfaction, clinical cost management, and operational efficiency.
- Consult and/or work cross-functionally to influence and promote change, ensuring the delivery of high-quality service to our internal and external clients.
- Conduct regular quality assessments/audits to measure compliance with published guidelines, policies, customer, and regulatory requirements.
- Identify and distribute errors to business partners, assisting with the day-to-day maintenance and operations of assigned functional units.
- Perform analysis of data to identify and communicate trends during day-to-day work, providing technical or project-specific knowledge regarding policies, procedures, and function-related programs/systems tools.
Essential Qualifications
To be successful in this role, you will need:
- At least 2 years of experience in member outreach, healthcare marketing, or other health education roles.
- Customer service or call center experience, with a strong focus on delivering exceptional patient care.
- Experience working with data, including data entry, analysis, and reporting.
- Ability to work independently with a high attention to detail, prioritizing tasks and managing multiple projects simultaneously.
- Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
- At least 2 years of experience using personal computers, keyboard navigation, navigating multiple systems and programs, and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.).
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor's degree in a related field, such as healthcare administration, business, or communications.
- QNXT experience, with knowledge of quality management principles and practices.
- Project management experience, with the ability to coordinate multiple projects and prioritize tasks.
- Analytic experience, with strong problem-solving and critical thinking skills.
Education and Training
A high school diploma or equivalent is required, with a strong emphasis on ongoing education and training to stay current with industry trends and best practices.
Compensation and Benefits
The typical pay range for this role is $19.52 - $36.06 per hour, with a yearly salary of $72,000. This pay range represents the lowest hourly rate or base annual full-time earnings for all positions within the job grade in which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
As a valued member of our team, you will also be eligible for a comprehensive range of benefits, including:
- Medical, dental, and vision benefits, with flexible spending accounts and health savings accounts.
- 401(k) retirement savings plan, with company match and employee stock purchase plan.
- Life insurance, disability insurance, and employee assistance programs.
- Paid time off, holidays, and vacation days, with flexible work arrangements and remote work options.
- Wellness programs, education assistance, and free development courses, with a CVS store discount and discount programs with participating partners.
Work Environment and Company Culture
At Aetna, we value a culture of inclusivity, diversity, and respect, with a strong emphasis on work-life balance and employee well-being. Our remote work options and flexible scheduling allow you to work from the comfort of your own home, with the support of a dedicated team and the resources you need to succeed.
Conclusion
If you are a motivated and detail-oriented individual with a passion for delivering high-quality patient care, we encourage you to apply for this exciting opportunity. As a Data Entry Specialist with Aetna, you will play a vital role in supporting our mission to make healthcare more personal, accessible, and affordable. With a competitive salary, comprehensive benefits, and a supportive work environment, this is an opportunity you won't want to miss. Apply today and join our team of dedicated healthcare professionals!
Apply Now