Introduction to arenaflex and the Industry
arenaflex is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, arenaflex operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. With a strong commitment to making more happy lives through better health, arenaflex pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best address the needs of clients and patients, arenaflex offers a seamless omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities across the nation.
Job Overview
As a Data Entry and Customer Service Representative at arenaflex, you will be responsible for performing information passage and patient enrollment, handling high-volume client requests, and utilizing pharmacy systems to acquire patient and medication data. You will work under direct management and be liable for the goal of resolving outsider oddballs and answering client inquiries. Your duties may vary depending on the allocated division, but your primary focus will be on providing exceptional customer service and ensuring accurate data entry.
Key Responsibilities
- Utilize arenaflex's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to acquire missing prescription data and interpret clinical abbreviations (SIG codes).
- Resolve all data entry issues related to special cases.
- Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
- Resolve Outsider Oddballs by inspecting, gathering data, making corrections, and resubmitting for processing according to individual arrangement requirements.
- Make phone calls to guarantors and others to obtain data, gain override approval, or otherwise resolve the Outsider Oddballs.
- Provide assistance to pharmacists, both those in the office and those in different locations.
- Identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or GED.
- Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
- Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Ability to communicate effectively in writing and verbally.
- Must be at least 18 years old.
Preferred Qualifications
While not required, the following preferred qualifications will make you a more competitive candidate:
- At least one year of pharmacy technician experience in a retail or call center environment.
- At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as conceded by the state Board of Pharmacy or nationally recognized certification organization.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Fluency in Spanish and English.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and accuracy in data entry.
- Basic knowledge of pharmacy systems and operations.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Service Representative, you will have opportunities to learn and develop new skills, including:
- Pharmacy systems and operations.
- Customer service and communication skills.
- Data entry and accuracy techniques.
- Problem-solving and analytical skills.
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We offer a collaborative and inclusive culture that encourages employees to share their ideas and perspectives. Our company culture is built on the following core values:
- Respect and empathy for our customers and employees.
- A commitment to excellence and quality in everything we do.
- A focus on innovation and continuous improvement.
- A dedication to making a positive impact in our communities.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $27-$35 per hour. We also offer a range of perks and benefits, including:
- Comprehensive health insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity at arenaflex. As a Data Entry and Customer Service Representative, you will play a critical role in supporting our customers and patients, while also developing your skills and advancing your career. Don't miss out on this chance to join our dynamic team and contribute to our mission of making more happy lives through better health. Apply now and take the first step towards a rewarding and challenging career at arenaflex!
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