blithequark is the observability platform built for control in the modern, containerized world. We empower customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. Our observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. blithequark's Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.
Recognized as a leader by major analyst firms, blithequark is trusted by the world’s most innovative brands. Learn more about our mission and values at our website. Follow us on LinkedIn and Twitter to stay updated on our latest news and achievements.
You will be a key contributor to our Customer Success team at blithequark. As a Customer Support Engineer, you’ll address technical issues encountered by our customers. They will come to you first, and trust you to understand the urgency and get the situation resolved. You will work closely with the customer and build up a relationship with their team. You will work closely with the internal account team and when necessary, you’ll involve the internal engineering and product teams.
In your first 30 days, you'll shadow other Support team members. You'll learn about our product, our customers, our current support tools, and see a day in the life firsthand.
After 30 days, you'll start to take ownership of customer cases, and work with the rest of the Support team to resolve any issues encountered.
After 90 days, you will be the primary point of contact for a cross-section of customer issues.
Remote, but must be located in the UK, Netherlands, or Denmark.
Reporting to the Head of Customer Support Engineering, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
blithequark is an equal opportunity employer. We encourage you to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At blithequark, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us.
Before clicking “Submit Application”, please note that to support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. Although this step is optional, blithequark is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.
Identifying information includes your name, photos, LinkedIn URL, email address, and more.
If you are a motivated and experienced Customer Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Join our team and be part of a dynamic and innovative company that values customer success, technical expertise, and collaboration. Apply now and take the first step towards a rewarding career at blithequark.
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