Experienced Customer Success Manager – Strategic Customer Lifecycle Management and SaaS Solution Expertise for Electric Vehicle Charging Infrastructure

Introduction to blithequark

blithequark is a pioneering force in the development of innovative software and SaaS solutions, specifically designed for the marketing and management of charging stations for electric vehicles. As a key player in the e-mobility sector, blithequark supports operators in managing, controlling, and monitoring their charging infrastructures, providing technical support and training to ensure customers maximize the potential of blithequark's products. With its headquarters in Dortmund, blithequark is part of a larger group, leveraging this affiliation to drive growth and innovation. For those passionate about sustainable energy solutions and customer success, blithequark offers a unique opportunity to join a purpose-driven company that is shaping Europe's transition towards electric mobility.

Job Overview

The role of Customer Success Manager at blithequark is a critical one, focusing on the holistic customer lifecycle management of SaaS models. This position is designed for a highly motivated and customer-centric individual who can accompany the growth of strategic customers and partners through various activities. The ideal candidate will have a strong background in customer success management or a similar field, with a keen interest in analyzing structured data to support customer success through insights and KPIs.

Key Responsibilities

• Accompany the growth of strategic customers and partners through different activities along a holistic customer lifecycle management of a SaaS model.
• Ensure an efficient onboarding of new SaaS customers, setting them up for success from the outset.
• Support strategic customers and partners independently, advising them on the use of selected features of blithequark's software platforms.
• Orchestrate an end-to-end process with involved departments (e.g., sales, 2nd level support, and development) to ensure a sustainable resolution of incidents.
• Prepare relevant key figures for strategic customers and partners and present them in monthly performance dialogues, fostering transparency and trust.
• Analyze structured data to support customer success through insights and KPIs, driving proactive strategies for customer engagement and retention.
• Act as a central interface for blithequark's back-office service, ensuring seamless communication and support.

Qualifications and Skills

To excel in this role, candidates should possess a degree in business administration, business informatics, or a related field, ideally complemented by several years of practical experience in customer success management or a similar area. Prior experience in the e-mobility sector, combined with a solid understanding of SaaS business models and software products, is highly desirable.

Essential Qualifications

• Degree in business administration, business informatics, or a related field.
• Practical experience in customer success management or a similar field.
• High degree of self-motivation and a structured, self-organized way of working.
• Strong customer-centric mindset and excellent communication skills across different hierarchical levels.
• Hands-on mentality with the ability to familiarize yourself flexibly with new topics.
• Very good written and spoken English and German skills; additional language skills such as Spanish and/or French are a plus.

Preferred Qualifications

• Prior experience in the e-mobility sector and/or SaaS business models.
• Initial professional experience in an interface function with a high customer focus.
• Familiarity with CRM systems (e.g., Salesforce).
• Data affinity with the ability to identify usage patterns, track success metrics, and drive customer engagement and retention.

Career Growth and Learning Benefits

At blithequark, career growth and continuous learning are highly valued. As a Customer Success Manager, you will have the opportunity to develop your skills in a dynamic and supportive environment. With a focus on innovation and customer satisfaction, blithequark encourages its employees to stay at the forefront of industry trends and best practices, offering training and development programs tailored to individual needs and career aspirations.

Work Environment and Company Culture

blithequark prides itself on its passionate and hands-on team culture, where every member is valued for their contributions. The company fosters a safe and future-oriented workplace, with flexible working hours and location options that cater to the needs of its diverse team. As part of a larger group, blithequark offers stability and resources, combined with the agility and innovation of a pioneering company in the e-mobility sector.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, along with a range of perks and benefits designed to support the well-being and career growth of its employees. These include opportunities for professional development, flexible working arrangements, and a collaborative, dynamic work environment that encourages innovation and teamwork.

Conclusion

If you are a motivated and customer-centric professional looking to join a purpose-driven company that is making a significant impact in the e-mobility sector, the Customer Success Manager role at blithequark could be the ideal opportunity for you. With its focus on innovation, customer success, and employee growth, blithequark offers a unique and rewarding career path for those who share its vision for a sustainable future. We invite you to apply and become part of a team that is shaping the future of electric mobility in Europe.

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