Introduction to blithequark
blithequark has been at the forefront of innovation, pioneering a tech journey that has seen the company become the first large bank to fully adopt the public cloud. Operating in a complex and highly regulated business environment, blithequark has built a large engineering organization, migrated to the cloud, re-architected applications and data platforms, and embraced machine learning at scale. The company's AI/ML capabilities are now leading the way in what's possible in banking, with notable achievements such as blithequark Eno. Through this journey, blithequark has developed a suite of internal solutions designed to meet the challenges of a digital-first, cloud-first business at scale.
About the Role
The blithequark Software team is seeking a customer-centric, energetic, and highly motivated individual to join their team as a Customer Solutions Architect. As a trusted advisor, you will partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to drive business outcomes. You will be responsible for identifying customer pain points, developing solutions, and advocating for the customer's voice within the organization. The ideal candidate will have experience working as a Customer Solutions Architect, technical pre-sales, or in a similar role, with a strong ability to grow leadership skills and dive deep into hands-on solutions.
Key Responsibilities
- Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
- Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
- Build and manage key processes, including product fit and tech fit discoveries, customer technical wins, customer FAQs, customer objections, customer feedback, and customer tech research.
- Serve as a knowledge resource and escalation point for coworkers and customers.
- Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
- Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolution.
- Lead high customer satisfaction through the use of data and proactive solutions.
- Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
- Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
- Develop and maintain technical support procedures and policies.
- Build credibility and trust within the team and with business customers and stakeholders.
- Drive architecture/design reviews for customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
- Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
- Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
- Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop.
Key Areas of Focus
- Trusted Advisor: Serve as the front line for customers' tech, product, and cyber needs, as well as for solutioning product-specific improvements.
- Customer Ambassador: Represent the voice of the customer and customer needs in internal discussions and working groups.
- Demonstrate Value: Focus on identifying the best solutions that bring value to customers.
- Thought Leadership: Use research and customer solutioning experiences to build and share thought leadership both internally and externally.
- Subject Matter Experts: Gain deep understanding of products and deep subject matter expertise across technology domains to best advise customers, solve complex problems, and identify areas of improvement for products.
- Pre-Sales & Post-Sales: Serve customers predominantly in the Pre-Sales stages, determining how to best implement products for their needs, and also solve for any unique requests in the Post-Sales stages.
- Solution Oriented: Focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
- Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
Qualifications
The ideal candidate will have a Bachelor's degree or military experience, with at least 4 years of experience in a customer-facing role in an organization or entrepreneurial context. Additionally, the candidate should have at least 3 years of experience working with cross-functional teams, at least 3 years of experience with cloud services, data clouds, and data manipulation languages, and at least 2 years of experience with design, implementation, or consulting experience of distributed applications.
Preferred Qualifications
- Master's Degree in Computer Science, Engineering, Information Technology.
- High level of comfort communicating effectively across internal and external organizations.
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
Career Growth and Learning Benefits
At blithequark, you will have the opportunity to grow your leadership skills, dive deep into hands-on solutions, and develop new skills to make strong contributions in architecture transformation discussions. You will be part of a team that is passionate about innovation, customer satisfaction, and collaboration. blithequark offers a comprehensive training program, mentorship, and opportunities for professional growth and development.
Work Environment and Company Culture
blithequark is committed to diversity and inclusion in the workplace, promoting a culture of innovation, collaboration, and creativity. The company offers a dynamic and supportive work environment, with a focus on work-life balance, flexibility, and employee well-being. As a remote worker, you will have the opportunity to work from anywhere, with a flexible schedule and a comprehensive benefits package.
Compensation, Perks, and Benefits
blithequark offers a competitive salary range, with a minimum and maximum full-time annual salary of $170,700 - $194,800 for this role. The company also offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. Additionally, this role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Conclusion
If you are a customer-centric, energetic, and highly motivated individual with a passion for innovation, customer satisfaction, and collaboration, we encourage you to apply for this exciting opportunity to join the blithequark Software team as a Customer Solutions Architect. As a trusted advisor, you will have the opportunity to make a real impact on customers' businesses, drive business outcomes, and grow your career in a dynamic and supportive work environment. Apply now to take the first step in an exciting and rewarding career with blithequark!
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