Introduction to AT&T and Our Mission
At AT&T, we are a global leader in communications and technology, driven by a passion to connect people to what matters most. Our mission is to deliver exceptional customer experiences through innovative products, services, and solutions. We are committed to fostering a culture of inclusivity, diversity, and continuous learning, where our employees can thrive and grow. As a Customer Service Representative – Sales, you will play a vital role in redefining customer service, creating meaningful connections with each customer, and driving business growth through sales and account management.
Job Overview
In this dynamic and rewarding role, you will be the voice of AT&T, assisting business customers with requests, questions, and concerns on all products and services offered. You will utilize your excellent communication and problem-solving skills to address complex customer issues, provide personalized recommendations, and deliver timely resolutions. As a sales-focused customer service representative, you will drive sales growth, meet monthly sales goals, and contribute to the overall success of our business.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner
- Utilize knowledge of AT&T's products and services to effectively service and retain customers, and drive sales growth
- Engage with customers to understand their needs, provide personalized recommendations, and deliver tailored solutions
- Address complex customer issues, including billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, and more
- Collaborate with internal teams, including sales, service, and technical support, to resolve customer issues and drive business growth
- Meet monthly sales goals, and contribute to the overall success of our business
- Stay up-to-date with changes to technology and applications, and apply this knowledge to provide the best possible customer experience
Essential Qualifications
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
- Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences
- Strong knowledge of AT&T's products and services, or the ability to quickly learn and adapt
- Ability to meet sales goals, and contribute to the overall success of our business
- High school diploma or equivalent required; college degree preferred
- At least one year of customer service experience, with a focus on sales and account management
Preferred Qualifications
While not required, the following qualifications are preferred:
- Call center or customer service experience, with a focus on sales and account management
- Advanced typing/keyboarding skills, with the ability to navigate multiple systems and tools
- Experience working in a sales-focused customer service environment, with a proven track record of meeting sales goals
What We Offer
In return for your skills and experience, we offer a competitive compensation package, including:
- A salary range of $15.00-$16.78 hourly, with the potential to earn up to $3,000 monthly in commission
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) plan, with company match
- Tuition reimbursement program, to support your ongoing learning and development
- Paid time off and holidays, to help you maintain a healthy work-life balance
- Opportunities for career growth and advancement, in a dynamic and supportive environment
Work Environment and Company Culture
At AT&T, we are committed to creating a positive and inclusive work environment, where our employees can thrive and grow. We offer a range of programs and initiatives to support your well-being, including:
- Employee assistance programs, to support your mental and physical health
- Employee discounts, on AT&T products and services
- Opportunities for community involvement, and giving back to our local communities
- A dynamic and supportive work environment, with a focus on collaboration and teamwork
How to Apply
If you are a motivated and customer-focused individual, with a passion for sales and account management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your skills and experience. We look forward to hearing from you!
Equal Employment Opportunity
AT&T is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Conclusion
Join our team as a Customer Service Representative – Sales, and become part of a dynamic and supportive environment, where you can grow and develop your skills. With a focus on delivering exceptional customer experiences, and driving business growth through sales and account management, this role offers a unique opportunity to make a real impact. Apply today, and take the first step towards a rewarding and challenging career with AT&T!
Apply Now