Experienced Customer Service Manager - Lead, Engage, and Develop High-Performing Teams at blithequark

Join the blithequark Family and Elevate Your Career

Are you ready to explore a world of possibilities, both at work and during your downtime? At blithequark, you'll embark on a journey to develop your skills, become the best version of yourself, and make a meaningful impact. As you take on new challenges, you'll acquire new abilities, propel your career, and have a great time. Come be a part of our dynamic team and advance both your personal and professional life!

Why You'll Love This Role

blithequark is seeking a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the organization. With our leadership program, you'll have the opportunity to develop yourself into the best leader you can be within the blithequark association. As a CSM, you'll ensure a safe, high-performing operation by leading, engaging, training, and developing our frontline colleagues.

This role is part of the Airports Group within the Customer Experience Division. You'll be responsible for driving operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer care, resulting in employee and customer safety and well-being.

Key Responsibilities:

• Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer care.
• Be a safety advocate: Identify safety concerns and address them on a case-by-case basis.
• Establish team and individual goals in support of departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care height, and company culture behaviors.
• Foster effective relationships with colleagues that promote empathy, authenticity, trustworthiness, respect, and pride.
• Effectively allocate resources and provide suitable support to enable teams to meet operational goals in a safe manner.
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause analyses, and other related safety commitments.
• Promote effective communication among departments to engage our team in working together to achieve shared objectives.
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure.
• Embody the core values: (Energy, accountability, productivity, reliability, integrity, honesty, inspiration, and dependability).
• Manage elevated service issues and be visible to your colleagues when issues arise.
• Communicate key corporate and local information to frontline leaders in an efficient and effective manner. Set expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regulations in daily interactions with frontline colleagues and local union leaders.

Preferred Qualifications and Previous Professional Training

To be successful in this role, you'll need:

• Bachelor's degree.
• Previous airport customer service experience.
• 3 years of experience leading others.
• Knowledge of company policies and procedures and functional automation applications.

Essential Skills, Licenses, and Certifications:

• Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace.
• Ability to effectively listen - focusing on what others are saying, taking time to understand the points being made, asking questions as appropriate.
• Decisive reasoning - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to monitor and assess performance of self, colleagues, and the operation to make improvements or take corrective action.
• Strong problem-solving skills.
• Ability to work independently as well as collaboratively.
• Ability to work under demanding operational circumstances.
• Ability to prioritize and execute with a sense of urgency and accuracy.
• Ability to use sound business judgment to resolve issues with internal and external customers.
• Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation.
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement.
• Ability to work additional hours when there are operational requirements.
• Ability to work rotating shifts including weekends, holidays, and days off.

What You'll Get

At blithequark, you'll have the opportunity to take advantage of a comprehensive benefits package, including:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. We also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We believe you should be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. With our leadership program, you'll have the opportunity to develop yourself into the best leader you can be within the organization. You'll also have access to ongoing training and development programs to help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture Highlights

At blithequark, we pride ourselves on being an inclusive and diverse workplace. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, communities, and shareholders, helping colleagues reach their full potential and creating an inclusive workplace that addresses and exceeds the needs of our diverse world.

We're committed to fostering a culture that values care and diversity, and we're looking for colleagues who share these values. If you're looking for a workplace where you can be yourself and make a meaningful impact, we encourage you to apply.

Compensation and Perks

We're offering a competitive salary of $25/hour for this role, along with a comprehensive benefits package and opportunities for career growth and development.

Conclusion

If you're ready to feel a huge sense of pride and fulfillment as you play a critical role in keeping the world's largest carrier running smoothly as we care for people on life's journey, we encourage you to apply to blithequark. Come be a part of our dynamic team and take the next step in your career!

Apply Now

Apply Now