Join blithequark's Dynamic Team as a Customer Service Associate and Make a Difference
Are you a customer service professional looking for a flexible, remote work opportunity? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? blithequark is seeking a highly skilled and motivated Customer Service Associate to join our team on a per diem basis. As a remote work-from-home opportunity, this role offers the flexibility to work within the state of Florida while being part of a dynamic and growing organization.
About blithequark and the Industry
blithequark is a leading organization in the healthcare industry, dedicated to providing high-quality services and support to its customers. As a Customer Service Associate, you will play a critical role in ensuring that our customers receive the best possible experience, addressing their inquiries, and resolving any issues in a timely and professional manner. Our team is committed to delivering exceptional customer service, and we are looking for individuals who share our values and are passionate about making a difference.
Key Responsibilities
As a Customer Service Associate at blithequark, you will be responsible for:
- Acting as a liaison in the Call Center, responding to customer inquiries, and providing accurate and professional service.
- Researching, understanding, and documenting plan information related to covered benefits, eligibility, enrollment, and claims payments.
- Assisting customers in a caring and knowledgeable manner, representing blithequark as a skilled healthcare professional.
- Handling incoming sales inquiries from prospective customers, answering basic questions, and referring to licensed sales agents for closure.
- Providing assistance with customer service walk-in members in a timely and efficient manner.
- Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines.
- Contributing towards meeting departmental performance goals, including average speed of answer, service level, and abandonment rate.
- Participating in special projects as requested or approved by management.
Essential Qualifications
To be successful in this role, you will need:
- A High School diploma, G.E.D., or equivalent experience. Some college preferred.
- One year of related work experience in a call center or customer service environment interacting with customers.
- The ability to work the designated shift and overtime as needed.
- Intermediate to Advanced computer skills, including Microsoft Applications.
- The ability to accurately type 45 words per minute while speaking with a customer on the phone.
- Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English.
- Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at blithequark.
Preferred Qualifications
While not required, the following qualifications are highly preferred:
- Previous experience in the healthcare industry.
- Knowledge of customer care processes and techniques.
- Excellent verbal, interpersonal, and written communication skills.
- Superior customer service telephone skills, including active listening and questioning skills.
Skills and Competencies
To excel in this role, you will need:
- Excellent verbal, interpersonal, and written communication skills.
- Superior customer service telephone skills, including active listening and questioning skills.
- Basic math, analytical, and problem-solving skills.
- The ability to think critically to define issues, identify risks, and propose outcomes.
- Organization, prioritization, and time management skills.
- The ability to interact professionally and work effectively as a team with all levels of employees and management.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have the opportunity to:
- Develop your skills and knowledge in customer service and healthcare.
- Participate in training sessions, surveys, and department meetings.
- Take on additional responsibilities and contribute to special projects.
- Advance your career within the organization.
Work Environment and Company Culture
blithequark is a dynamic and growing organization that values its employees and customers. As a remote work-from-home opportunity, you will have the flexibility to work from the comfort of your own home while being part of a collaborative and supportive team. Our company culture is built on a foundation of respect, integrity, and compassion, and we are committed to providing a positive and inclusive work environment.
Compensation, Perks, and Benefits
While specific compensation details are not provided, blithequark offers a competitive package that includes a range of benefits and perks, such as:
- A flexible, remote work-from-home schedule.
- Opportunities for career growth and development.
- A collaborative and supportive team environment.
- A comprehensive benefits package.
Conclusion
If you are a motivated and customer-focused individual looking for a flexible, remote work opportunity, we encourage you to apply for this exciting role at blithequark. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our organization. Join our dynamic team and make a difference in the lives of our customers.
Apply Now