Experienced Customer Service and Scheduling Coordinator - Work from Home Opportunity in a Dynamic Security Solutions Environment

Introduction to Vector Security

At Vector Security, we pride ourselves on thinking big, doing the right thing, and making a difference every day. As a leading security integrator in the country, we have been installing innovative security and smart automation solutions in homes and businesses for over 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. We are now seeking an experienced Customer Service and Scheduling Coordinator to join our team, working from the comfort of your own home, to support our customers and contribute to our mission.

Job Overview

This is a full-time, work-from-home position, operating Monday through Friday, 9:00 AM – 6:00 PM. As a Customer Service and Scheduling Coordinator, you will play a vital role in coordinating the scheduling of service work orders, including fire inspections, CO inspections, and annual recurring inspections. Your primary responsibilities will include answering inbound phone calls and emails to schedule service, contacting customers regarding trouble notifications, and attempting to resolve and/or schedule service when needed.

Key Responsibilities

• Coordinate with customers and schedule service work orders to include fire inspections, CO inspections, and other annual recurring inspections, while maintaining efficient routing and reducing backlog.
• Review and research accounts based on notification of trouble conditions from ADC, Alarmnet, Uplink, and other related items, contact customers, and provide technical support to resolve and/or schedule as needed, including any warranty and device replacements.
• Support field service technicians as needed.
• Discuss referral programs with customers, provide information, or direct them to Vector’s website.
• Discuss new products and offerings, enhancing customer engagement and satisfaction.

Essential and Preferred Qualifications

To be successful in this role, you should possess a High School diploma or equivalent, coupled with one to two years of relevant customer service or scheduling experience. Creative thinking, the ability to work in a fast-paced environment, and providing outstanding customer service are essential. You should also have excellent communication skills, both verbal and written, and the ability to complete tasks accurately and within strict time constraints.

Skills and Competencies

• Ability to collaborate within a team-oriented environment.
• Excellent attention to detail, computer, and organizational skills.
• Experience with Microsoft D365 is a plus, but not required.
• Strong problem-solving skills, with the ability to receive information from various sources and tie it together effectively.
• Ability to work independently in a remote setting, with minimal supervision.

Career Growth Opportunities and Learning Benefits

At Vector Security, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service and Scheduling Coordinator, you will have access to training and resources to enhance your skills and knowledge, with potential career advancement opportunities within the company.

Work Environment and Company Culture

We pride ourselves on our values: Win as a team, Do the right thing, Make a difference every day, Get it done, and Think big. Our company culture is built on teamwork, integrity, and a commitment to excellence. We offer a dynamic and supportive work environment, with a focus on employee satisfaction and well-being.

Compensation, Perks, and Benefits

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Remote work flexibility.
• Medical, dental, and vision coverage.
• Company-paid life and AD&D insurance.
• Company-paid short- and long-term disability.
• FSA/HSA Plans.
• Voluntary benefit products.
• 401k retirement savings plan after just 60 days.
• Paid time off for vacation, sick, and floating holidays.
• Tuition reimbursement.

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service and Scheduling Coordinator at Vector Security, you will be part of a dynamic team, working together to make a difference in the lives of our customers. Join us in our mission to make our world more secure, connected, and empowered, one customer at a time.

Vector Security is a Drug-Free Workplace and an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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