Join the American Express Global Business Travel Team as a Client General Manager in the Media and Entertainment Industry
Are you a seasoned Client General Manager with a passion for the Media and Entertainment industry? Do you have a proven track record of driving growth, delivering innovative solutions, and exceeding client expectations? American Express Global Business Travel (GBT) is seeking a creative, expert, and detail-oriented Client General Manager to support some of our most important Entertainment Clients in the Production, News, Sports, Music, and Theatricals business.
About American Express Global Business Travel
American Express Global Business Travel is a leading provider of business travel services, offering a comprehensive range of solutions to help companies manage their travel programs. With a strong presence in the Media and Entertainment industry, we are committed to delivering exceptional service and support to our clients. Our team is dedicated to providing innovative solutions, leveraging cutting-edge technology, and fostering long-term relationships with our clients.
Job Summary
The Client General Manager will act as the primary point of contact for our clients' strategic needs, focusing on identifying and delivering new opportunities, driving client and traveler satisfaction, creating strategic solutions, and promoting GBT's capabilities specific to entertainment clients. This is a remote opportunity, based in the US or Canada, with East Coast hours and 25-30% travel required.
Key Responsibilities
- Client Relationship Management: Possess an in-depth understanding of clients' strategic objectives, key drivers of success, organizational culture, and business objectives.
- Strategic Planning: Provide guidance to customers in the assessment of goals and strategies to optimize performance across their program.
- Innovative Solutions: Identify unique travel needs that exist for news, sports, film, or TV production, and develop innovative solutions to enhance productivity.
- Partnership Building: Establish partnerships with key business constituents, including Global Business Consulting, Client Services, Service Delivery, and Implementations.
- Business Development: Build a web of influence at key levels within the account and among affiliate studios working with clients on specific productions.
- Market Research: Research the marketplace and competitor products and services to highlight the value that distinguishes AEGBT products.
- Account Planning: Complete strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience.
- Customer Value: Create customer value, exceed customer expectations, strengthen client relationships, drive savings, increase retention, and optimize performance through process and data analysis.
- Value Proposition: Lead the improvement of the American Express Global Business Travel value proposition through consultation, technology road mapping, and optimizing online servicing solutions.
Essential Qualifications
- Proven Experience: Proven success and demonstrable positive results in global account/client management, and/or project management experience.
- Media and Entertainment Knowledge: Experience/knowledge of Media and Entertainment Travel.
- Upselling and Cross-Selling: Proven success in upselling products, services, and solutions, increasing client revenue and profitability.
- Growth Strategies: Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
- Innovative Problem-Solving: Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills.
- Communication and Presentation: Sophisticated range of communication and presentation skills.
- Financial Acumen: Strong financial acumen required to leverage the key drivers of profitability.
- Business Acumen: Strong business acumen required to communicate the Amex Global Business Travel value proposition.
Preferred Qualifications
- Previous Large Market/Multinational Client Experience: Previous large market/multinational client/global experience preferred.
- Travel Operations Knowledge: Travel Operations knowledge required.
- Business Travel Service Delivery and Client Management: Demonstrated knowledge of Business Travel Service Delivery and Client Management.
- Advanced Software Skills: Advanced software skills (MS Office) required.
What We Offer
As a Client General Manager with American Express Global Business Travel, you will have the opportunity to:
- Work with a High-Performing Team: Collaborate with a talented team of professionals in a dynamic and fast-paced environment.
- Develop Your Skills: Enhance your skills and expertise in client management, strategic planning, and innovative problem-solving.
- Grow Your Career: Take advantage of opportunities for career growth and advancement within the company.
- Competitive Compensation and Benefits: Enjoy a comprehensive compensation package, including competitive salary, benefits, and perks.
Our Culture
At American Express Global Business Travel, we value:
- Diversity and Inclusion: A diverse and inclusive work environment that fosters creativity, innovation, and collaboration.
- Integrity and Trust: A culture of trust, integrity, and accountability, where employees are empowered to make decisions and take ownership of their work.
- Learning and Development: Opportunities for continuous learning and development, to help employees grow and succeed in their careers.
How to Apply
If you are a motivated and experienced Client General Manager with a passion for the Media and Entertainment industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
American Express Global Business Travel is an equal opportunities employer. We welcome applications from all qualified candidates.
Apply Now