Join Team Amex: Empowering Your Career and Delivering Exceptional Customer Experiences
At American Express, we're committed to creating a workplace where everyone can thrive and grow. As a global and diverse community of colleagues, we're dedicated to providing the world's best customer experience, while supporting our customers, communities, and each other. With a strong foundation in innovation and a passion for excellence, we're looking for talented professionals to join our team.
About American Express International Card Services (ICS)
American Express International Card Services (ICS) is a leading issuer and provider of Consumer and Commercial products and services across numerous countries worldwide. Our Lending Center of Excellence (COE) team is focused on ensuring that each customer has access to flexible payment options, relevant rewards, and the powerful backing of American Express. As we continue to grow our customer base through innovation, we're seeking a Director, International Product & Lending Excellence to drive business success and deliver comprehensive business self-testing and enhanced product controls.
Job Overview
As Director, International Product & Lending Excellence, you will play a critical role in driving the success of our Lending business by providing strategic direction, delivering effective validation, and managing potential risks. You'll work closely with multiple partners across various business units, functional areas, and geographies to identify growth opportunities, launch product-specific enhancements, and drive operational excellence.
Key Responsibilities
- Strategic Direction and Risk Management: Provide strategic direction to deliver effective validation, identification, quantification, communication, and management of potential risks to the ICS business.
- Collaboration and Partnership: Work closely with product, risk, and marketing teams to enable long-term profitable growth, identify growth opportunities, and launch product-specific and portfolio-wide enhancements.
- Operational Excellence: Design, lead, and operate an effective Product Committee that interrogates change proposals across product design, product economics, and credit risk.
- Actionable Insights: Deliver executive insights that summarize self-testing outcomes, providing senior leadership with insights into the effectiveness of our controls and opportunities to further strengthen our processes.
- Relationship Building and Communication: Demonstrate a passion for building strong working relationships across regional and international partners, articulating the strategic direction and operational health of the business to colleagues at all levels.
- Customer-First Approach: Lead with a customer-first approach, grounded in the external environment, to help the international business excel.
- Talent Development: Support the growth and development of your team and colleagues across the organization.
Qualifications and Skills
Minimum Qualifications
- 5+ years of relevant work experience in a high-growth product or risk management team.
- Strong analytical skills with the ability to sift through data, find opportunities, and update senior leadership teams as required.
- Experience of being a thoughtful and inspiring leader that can work effectively across different teams.
- Experience of navigating technology platforms and systems to improve customer experiences.
Preferred Qualifications
- A good understanding of the international product landscape across lending, charge, and loans.
- Ability to forecast, plan, lead, and implement innovative solutions that generate results.
Essential Skills and Competencies
- Strategic thinking and leadership skills.
- Excellent communication and collaboration skills.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a global and diverse environment.
- Customer-first approach and understanding of the external environment.
Career Growth and Development Opportunities
At American Express, we're committed to supporting the growth and development of our colleagues. As Director, International Product & Lending Excellence, you'll have opportunities to:
- Develop your leadership skills and expertise.
- Work on high-impact projects and initiatives.
- Collaborate with cross-functional teams and partners.
- Drive business growth and innovation.
Work Environment and Company Culture
At American Express, we prioritize the well-being and success of our colleagues. Our work environment is designed to support your physical, financial, and mental health through each stage of life. We offer:
- A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Competitive base salaries and bonus incentives.
- Comprehensive benefits, including medical, dental, vision, life insurance, and disability benefits.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- 20+ weeks paid parental leave for all parents, regardless of gender.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
Compensation and Benefits
The expected salary range for this role is $130,000 to $205,000 annually, plus bonus and equity (if applicable), and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Join Team Amex: Take the Next Step in Your Career
If you're a motivated and experienced professional looking to drive business growth and innovation, we encourage you to apply for this exciting opportunity. As Director, International Product & Lending Excellence, you'll play a critical role in shaping the future of our Lending business and delivering exceptional customer experiences. Apply now and join our global and diverse community of colleagues!
Apply Now